"Amazing customer service, 1000% recommend!"

I was soooo happy with my experience with tugo. While travelling abroad I popped a tire on my rental vehicle which ended up diverting my trip. I submitted claims for the rental car protection and trip interruption. After submitting my claims I got an automatic email saying that they were backed up in claims and I'd hear from someone within 6 weeks. Less than 6 weeks later I received cheques in the mail. Didn't even call, just sent the cheques. It was incredibly smooth, painless, and quick. I've heard a lot of really good things about this company so I had faith but it's awesome that I also had an amazing experience with them. Even though I have travel benefits through work I will always purchase tugo as they are just awesome to deal with!

"My excellent experience with out of country coverage"

Personally, my husband and I would like to say “Thank You” to TuGo. I got very sick, with pneumonia, last year( 2022 ) while travelling in the USA and I had to be hospitalized for 6 days. ToGo gave us advice and tried to get me home, to our local hospital, in Ontario, and our hospital was full. Therefore I stayed in the USA hospital and ToGo covered all expenses.
There was no mix ups and no big issues with receipts etc.
Thank you ToGo for your compassion.

"Fantastic service and integrity"

We received professional advice, emotional support and fantastic claims experience with the staff at TuGo. At a very low point in our trip and subsequent health recovery challenges, we were treated with care, respect and integrity. All our expenses were covered without any issues. We would highly recommend TuGo!

"Helpful staff and easy to put in a…"

Helpful staff and easy to put in a claim.

"We were in Mexico for winter"

We were in Mexico for winter. My husband started to retain water and was having a hard time breathing and walking. Took him to clinic where we were looked at by doctor. After a few times at clinic they put him on a 24 hour heart monitor and end result he was diagnosed with afib which is a heart condition. He got worse and we made decision to fly home as we had driven down. TUGO was absolutely excellent to deal with. We got my husband to hospital in BC where he spent 18 days. Weighed in at 308 pounds and lost 82 pounds in that time. He had lost some physical weight but most of this was the fluid. Had we drove home he would have had a stroke for sure. We would recommend this insurance to anyone. Did our claim online. Thank you TUGO for covering our claim.

"If you don't think you need interruption insurance, think again"

My wife was diagnosed with a serious physical illness while we were vacationing in Florida and we had to come back immediately to Canada for treatment. TuGo helped me to open a claim and I was able to recover the cost of our rental for the rest of our stay in the Florida keys.

If you don't think you need interruption insurance, think again. We have never imagined a situation like this and I am very thankful for the amazing customer service and coverage provided by TuGo!

"While away in Fl while having lunch I…"

While away in Fl while having lunch I broke a tooth. I gound an emergency dentist who had to put a crown on it.

I-called my insurance agent and asked if this would be covered, he wasn’t sure? Once fixed I contacted Togo, they said it wasn’t all covered but suggested I put in a claim. I was delighted to receive a cheque for $700 Cdn, the whole crown was t covered but they paid a good portion. I am very pleased with TuGo and the $700 I received.
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"Great experience and highly recommend"

Great experience, right from the time of my travel interruption through the claims process. The request for documentation was clear, and once I provided it the claims approval process was very smooth and transparent

"If you don't think you need insurance, think again!"

My father suffered a massive stroke while on vacation in Puerto Plata, Dominican Republic and ended up in hospital. TuGo helped my mother every step of the way to deal with the paperwork needed to open the claim. They organized his return home to Nova Scotia, Canada via air ambulance. They had great communication with us, were informative, direct and at the same time compassionate. Without their assistance this whole situation would have been way more complicated.

If you think you don't need medical or emergency travel insurance, think again. We never imagined a situation like this would happen and are very thankful for the amazing customer service and coverage TuGo was able to provide.

"I was recently returning from vacation…"

I was recently returning from vacation and my flight got cancelled due to unforeseen events. On hearing that it was cancelled, I immediately reviewed my trip cancellation/trip interruption coverage to see what was included. I was glad to see it covered reasonable accommodation and expenses incurred if I had to make an alternate booking which I did.

There were a lot of disgruntled passengers but having trip insurance provided me with peace of mind.

I kept all receipts, including food, hotel and transportation. On returning home, I contacted TuGo who immediately set up a claim for me and provided me with the required forms. After gathering all the documents required, I submitted them to TuGo who then processed my claim, and I received exactly the amount that I requested.

Overall, this was a good experience, and I would recommend that all travelers get insurance since you never know what is going to happen.

My only negative in the entire process is that the claim did take quite a bit longer than expected to process. However, their phone support and callback feature were great. In the end, the claim was settled to my satisfaction.