"My overall experience was good"

My overall experience was good. The forms that needed to be filled out because I had a claim were straightforward. The claim was accepted with little issues.

"An Insurance Broker's Favourite!"

I cannot recommend TuGo enough from the perspective of a broker! The coverages that TuGo offers are far superior than their competitors and often TuGo's premiums are a lot less as well! The team at TuGo, especially Kristina are incredibly helpful, kind, and knowledgeable. They have gotten me out of a few tricky situations and provide prompt and courteous service for me and my clients. A huge thank you to Kristina for the help multiple times now.

"Amazing Service, that I highly recommend"

From the time that my trip was in jeopardy, due to Visa problems, and being advised by my broker, to keep all the required documents in order before I called or contacted Tugo was what made this happen quickly.
Once I contacted, submitted my claim and spoke just to two individuals from Tugo, everything flowed thru very smoothly and I rec'd my payment in less than a month

"Easy claim process"

I made my claim online, and Tugo sent me a claim form to sign and mail back. It was an easy process to complete, and took about 5 weeks to receive payment for the full claim amount. There were Xmas and New Year's holidays during that time, I think any other time of year, and it probably would have completed a little sooner.

"Excellent service"

I was insured with TuGo when I developed a health issue. I was planning on travelling, I notified them of the recent issue. They told me I was still insured with that exception because it was too recent.
I took my trip to Europe and ended up in a hospital emergency department. I had bronchitis.
On my return I filed my claim. I was concerned because I had not contacted TuGo before I went to the hospital and also thought they might try and tie it in my my recently diagnosed condition ( which I understand many companies do).
They fully reimbursed me in a matter of weeks. I had read many glowing reviews about them online. I will add my praise to those.

"Summer Sojourn in New York"

My experience with TuGo last summer (May 28, 2023 to August 1, 2023) was my first experience with this Company.

It was a recommendation by my brother, which led me to TuGo.

From the time of purchasing my insurance, the staff was very competent, knowledgeable and prompt in returning telephone inquiries. This applied with correspondence, as well.

A claim was made and TuGo processed this expediently and kept me apprised on its status regularly.

In summary, I would highly recommend TuGo.

"Tu Go are very easy to reach, helpful staff and expedient end results!"

Tu Go are very easy to reach, helpful staff and expedient end results! My husband had health issues when traveling to KL. We reached out to Tu Go and never waited on hold more then 2 to 3 minutes! Staff were always pleasant, helpful and appeared to be concerned.
We couldn’t have managed to get my husband back safely and comfortably to Canada without their help. We will be forever grateful! I will never travel again without getting extra insurance from Tu Go. It will give me peace of mind. I have already recommended to friends and family. Don’t bother looking elsewhere honestly!

"I’ve been with TUGO for several years"

I’ve been with TUGO for several years. I find them efficient, friendly and helpful. I was delighted how quickly a recent travel claim of mine was successfully processed.

"Easy to claim"

Easy to claim

"My mum visiting Canada from the UK"

My mum came to Canada from the UK last July we used Tugo for the first time. A few days after she arrived she showed signs of covid and ended up at emergency and then a 5 day stay in hospital
I have to say Tugo were fabulous they totally took over the bill for the hospital which was pretty large!
I cannot recommend them highly enough to anyone travelling