"Your Policy is almost Unreadable"

Upon successfully completing our applications for Med coverage while traveling I attempted to print my policy and found it virtually unreadable due to both the combination of tiny type size and faint grey ink for the tiny type.
This appears to be intentional. When a more readable copy wass requested the agent quickly told us to refer to our input form; infering that they were aware of this critical shortcoming. I can only think of negative reasons for an important Insurance policy to be virtually unreadable.

"BUYER BEWARE"

This company have gone out of their way to be impractical in dealing with my emergency. Buyer beware. Read the fine print. They notified me on the day that my coverage lapsed that they would not cover my flight even though I was medically not allowed to fly.

"A quite good experience with TuGo IA"

* - I bought TuGo Travel Insurance (option Industrial Alliance) for 175 days for USA (FL) at the cost of $702.07 CAD but instead, I came back to BC 29 days before my planned trip of 175 days.
* - 3.5 months after the beginning of my stay in the USA I was coughing a lot for 4 weeks, so I paid for a doctor's visit at the CareSpot 2 times (($200 USD x 2) + Meds $33 USD).
* - My policy stated that the deductible was $300 USD, so they refunded me $133 USD converted into CAD.
* - TuGo told me if I claimed insurance, they wouldn’t refund me the difference of 29 days earlier!!
* - 3 things I didn’t like about my experience:
* 1) TuGo sent the claim check to my BC’s home instead of my Florida home.
* 2) TuGo forfeited the refund of the insurance cost for coming home 29 days earlier.
* 3) TuGo didn’t send me an Insurance card to be used in the USA to be used in an Emergency case, I.e. that in an Emergency case, I would have to pay from my own pocket, which could be a lot before I could make a claim to get back the money.
* 3a) Travel insurance like Medipac used to send out an insurance card so that in Emergency cases when I was unconscious the hospital would talk directly to Medipac.

"i was diagnosed with cancer while on holidays"

i was diagnosed with cancer while we were on vacation and with the help of some great Florida doctors and our insurance company, we were very well taken care of.. the representatives we dealt with from Tugo we’re very patient and of great help, and they did their very best to help us in each and every way… I am very very happy. We had such a good travel insurance in our time of need.

"J'ai trouvé l'entreprise efficace…"

J'ai trouvé l'entreprise efficace autant pour la demande d'assurance que pour le règlement ou réclamation.

"Very Professional"

The professionalism in handling our claim, and the constant updates on the progress, and status of our claim.

"Quick response and great service overall"

Quick response and great service overall

"My experience has been great so…"

My experience has been great so far,ranging from the reps that revive my call and give me answers to my questions,it's good customer service for me.

"The company dealt fairly and efficiently with my claims and paid promptly"

The company responded clearly and fully, and after a reasonable time, accepted my claims (two in two years) and paid the full amount claimed in both cases. All correspondence was pleasant and easy to deal with and their forms are in plain English. I strongly recommend them.-

"Great Canadian Company!"

I’m so glad I decided to go with Tugo as my out of country medical and trip interruption coverage. I hadn’t heard of Tugo before my insurance agent suggested it. My husband and I went to Maui for 14 days and I needed to go to a walk in clinic due to an injury and lost medication during our stay in Maui. Called a Tugo agent prior to get advice on navigating the claim procedure and she was very helpful and understanding. Neither the clinic or the Chiropractic Office I went to direct billed so I paid in full (U.S. dollars). After arriving home to Canada I submitted all the paperwork and received the remittance a short time after. Very seamless and not stressful at all dealing with an insurance company. Thank you Tugo and we will use your services on our next trip!