"Pretty bad customer Service."

Pretty bad customer Service.

The parcel got lost which can happen at times but when contacted, no one responds. As a result I have no idea where my parcel is. Has it been damaged? Should I order another one? I am just in a Limbo

"Worst service in uk"

Worst service in uk

"Really very very disappointed with this…"

Really very very disappointed with this service.

"A Terrible Experience that Reflects Incompetence and Disregard for Customers!"

To say I am disappointed with the service provided by Aramex and DTDC would be an understatement. I recently had a parcel dispatched from Mumbai to Leeds, and my experience has been nothing short of frustrating, disheartening, and infuriating.

Despite having confirmation that my parcel arrived in London on the 30th of July, it is now the 9th of August, and I am still without any clue as to its whereabouts. The silence is deafening, as my numerous attempts to reach out to their customer service have been met with the monotonous tone of an automated voice, constantly repeating that all their lines are busy. An international courier service with ALL lines occupied? This seems less like a coincidence and more like a deliberate act of avoidance.

The Mumbai office, where my parents handed over the parcel, has been equally unhelpful. Rather than providing clear answers or some semblance of guidance, they've been met with vague responses and shrugged shoulders. Such an attitude not only showcases a lack of professionalism but also a sheer absence of concern for the very customers they claim to serve.

After parting with my hard-earned money for their "service", I am left feeling duped and inconvenienced. Waiting for more than two weeks for a delivery that should have been routine is unacceptable, to say the least.

Aramex and DTDC, this isn't just about a delayed parcel; it's about the erosion of trust, a breach of commitment, and a glaring testimony to your inadequacies. This experience has firmly solidified my decision never to use your services again. To anyone reading this, save yourself the agony and look elsewhere.

"Never ever use them"

Driver make false statements that no one recognised parcel and make cancel delivery while they. just drive around the city for fun.

"Poor service and tracking and Inept customer care"

Item was small packet couriered from Nepal to UK on 7 March. Appallingly tracking shows doc prepared UK Lobdo. since March 12 and no change fir last 8 days. No phone tracking. Simply appalling still no sign of dispatch from London for last 8 days. Postal service would be more efficient than thus courier.

"Super unprofessional DTDC agents"

I really think that DTDC is a large enough company, that it should verify the dealers who have been representing the company its behalf. My experience with the below mentioned service provider has been absolutely poor. They have sent the material which was broken and nonetheless they haven't even issued an invoice which is preventing me from putting an expense claim with my company. If someone can help, it would be great.

DS Express Cargo Services, Gurgaon, Sapphire Mall

"my first time experience to use DTDC…"

my first time experience to use DTDC service. after reading a few of the bad reviews I was reluctant to use this company. but To my surprise I was amazed with the services and the employees. I was very lucky to got in touch with this very kind gentleman Abdul . Abdul is amazing very supportive and helpful till the time my parcel arrived in India. The staff is very helpful.i will definitely use the Company DTDC AGAIN.

"Utterly awful and heartbreaking"

Utterly awful and heartbreaking. So my folks had sent a Diwali parcel from Mumbai to be couriered to the UK. The business literally shipped it from Mumbai to Delhi! was in Delhi for around 5 working days before being sent to the United Kingdom Meanwhile, customer service was simply atrocious and useless.

When I called, I was put on hold for nearly 2 hours. It's the seventh working day and it still hasn't arrived. Well, hopefully before next Diwali, it will. 

I strongly advise against sending a courier through this firm to prevent the inevitable disappointment.

"They will try their best to scam you"

They will try their best to scam you on customs charges. Ask for proof if they're charging you too much!

Sent a parcel to India through DPD, which then got picked up with DTDC India. I was honest on the customs note and wrote that it was a grooms wedding outfit (being sent for alterations) and gave it a realistic cost of replacement. DTDC then tried to charge me the maximum customs charges possible, which ended up being 80% of the value (into the £100s!!!)

DTDCs customer disservice department was rude at best, and harassing at worst. DTDC called every number available to them, recipient and sender included harassing us for payment (DPD explained the sender can't legally pay for customs, yet I got two calls from them demanding payment). When I asked to explain why the charge is so high I was told the government decides the customs charge to levy, and when I asked for proof I was emailed a "customs invoice" with DTDCs letterhead and logo on it, showing the maximum amount being levied for all taxes that could remotely apply!

Eventually, two weeks later I asked for what categorisation the clothing falls under, and proof on a government website showing the customs rates applicable for such category, and magically the item was delivered a few days later with no reply to my question and no customs charge applied.

Obviously the outfit has a lot of emotional attachment to it, as well as a deadline to get it altered and sent back, I imagine other people would have fallen to the pressure and paid. Absolutely disgusting behaviour from the company.