"Beyond awful can’t even begin to…"

Beyond awful can’t even begin to describe how useless this company are! Absolutely not customer service! Called in excess of 30 times over 2 days leaving voicemail. Sent numerous emails that took nearly a day to get a response from and then even still they didn’t have a clue what was going on! Box arrived soggy on the bottom and missing all staples from one side!!! Also tried to charge me extra for a service I had already paid for!! Avoid! Avoid! Avoid! There are far better companies out there! Save your self the hassle this company are garbage in ever aspect!!!

"Really poor service. Try APC directly"

Paid for 24 hour courier service from Cycle Sent but never revived any order confirmation or pick-up arrangements.
Sub contracted courier (APC) left message to pick up bike with 30 mins notice when no-one was in. Luckily APC guy lived just around corner so was happy to pick up bike after work and put through APC system next day.
Bike turned up with buyer 24 hours late and without any response to tel message left nor email sent to Cycle Sent.
This level of service gave me no confidence in the ability of Cycle Sent to ensure the quick and safe couriering of what is a bulky and expensive item and so i cannot recommend them at all.
I suggest going through APC directly as they were very good and miss this middleman out of the equation.

"Absolutely useless"

Absolutely useless. Zero communication about no show from courier. No replies to phone messages or emails trying to help them by making sure I was in when the courier was coming. Finally received an email telling me the bike had been collected, when it is clearly still in my house. Avoid

"Awful service"

Awful service. Took days to reply to my emails, and I had to phone up several times to see why they were not replying. I paid £26.99 for delivery of a bike however because they couldn’t tell me when they were collecting it it was not available when the driver arrived. They then charged me an extra £12 to recollect. Which they never did. After all this messing me about I decided to cancel the service and ask for a refund. Which surprise surprise I have had no response from Crish at Cyclesent since. This was a week ago. I don’t know how you can run a business and claim to be at such a high level of customer service, you certainly are not. Will never use again. Still want my refund.

"Booked and paid for a collection"

Booked and paid for a collection. Took a day off work and no collection made. Called the number from the confirmation e-mail and advised by the recorded message to e-mail. E-mailed three times over two days and still await a reply. The bike is still boxed waiting for a collection.
To date no e-mails have had replies, refund requested and await a response.

"Bargain but tracking info minimal."

Ideally I could have done with more information on collection dates and delivery dates earlier on in the process, or the tracking information could have been more readily available as both the seller and I were in the dark regarding exact dates. Perhaps this was because of the weekend collection?
However, the bike arrived in perfect condition with no damage to the packaging and once we received delivery information the bike was delivered on time - all for £24! I mean, really, I can't complain about any service that only costs £24 to collect and deliver a bike the length of the country. Absolute bargain.

"Little bit patchy but got there in the end!"

After shaky start, all went well. Courier failed to collect as planned on arranged day. However, after collection was made on the following day, all went smoothly. Very happy with how the bike was handled by the courier assigned to carry it and with the tracking information giving accurate time for delivery.
The drawback using Cyclesent is there is no way, other than sending email message, that you can reach them to be reassured as necessary. However, they do offer a very competitively priced service since the delivery is pretty quick (overnight) once consignment is collected.

"Same experience as all the other one star reviews"

Same experience as all the other one star reviews, box was delivered to wrong address, bike wasn't collected on the specified day and reply to emails asking for info only replied to after 5 days. Tracking info provided in emails was wrong. All in all, one to avoid.

"A truely awful experience"

A truely awful experience. Communication with Cycle Sent ranges from extremely bad to non-existent. This made the whole process of collecting and delivering a bike stressful and complicated when I hoped that using a courier who specified in bikes would make it easy.
I was unaware that Cycle Sent are just a middle man who take your order and then place an order with a standard courier Company.
I had someone waiting in at the collection address especially but could not advise them when collection would be as the tracking number never registered with the courier and hence no updates on its progress were ever available. Many e-mails, telephone calls and messages (through the Cycle Sent website) were just ignored and never answered. I just got the impression that as soon as the order is placed Cycle Sent were not interested. Maybe when is all works out ok and they dont need to get involved that when you get the satisfied customers, but when it needs customer service Cycle Sent do not appear to have any.

"Bought a bike on EBay last week & used…"

Bought a bike on EBay last week & used these guys to get it from Leeds to Canterbury. The pick up slot had to be changed as there was loads of snow, but their customer services sorted it all out ok for me. I thought it a reasonably priced service which worked fine esp given the weather challenges. Can’t really complain about it.