"I bought a bike on Ebay and arranged…"

I bought a bike on Ebay and arranged for it to be collected from the seller. After being let down by another courier not showing up within the 12 hour timeslot. The (very fed up) seller suggested trying Cycle Sent, as he'd sold another bike at the same time and the buyer had used Cycle Sent, who turned up in the morning to collect the bike. They were fab. I paid for the narrow timeslot and they collected the bike on time and delivered next day. Highly recommended.

"CycleSent - bike collection and delivery"

A very efficient service. Box was dropped off as requested. Collection and delivery were both very well organised. All queries that I raised were answered promptly and very efficiently. Very reasonably priced. Highly recommended service.

"shocking service 0 communication a BIG…"

shocking service 0 communication a BIG ZERO. I would never recommend or use this company.

"Wheely Great Service - Highly Recommended"

First Class, efficient service with great customer care and tracking . Bike collected on Friday a.m. delivered Monday a.m. to the opposite end of the country for a very reasonable price. I totally recommend Cyclesent and would definitely use again.

"My bike arrived right on time no…"

My bike arrived right on time no problem . Will defiantly use again

"They provided a good service"

Used.cyclesent for the first time recently they provided a quick and efficient service with good customer communication , all in all a good experience , I would use.them again .
KEITH Miller

"Would recommend"

Would recommend, delivered next working day . Great value

"Communication was really poor"

Communication was really poor, had to chase them to find out where my order was at. Box never even arrived so I had to make one! Said they would investigate but not hear anything since... Your better off just using a normal courier for a larger load, cheaper and way more flexible. Buy a cardboard bike box online, pack it well, insure it and drop off/ choose your collection time (rather than taking a whole day off work because they can't give you a specific time) with a standard courier. In fairness the bike arrived next day but that was about the only positive.

"Poor service"

Poor service, Regular carriers are equally good and competitive. Difficult to make contact. Transported bike to work twice with no courier showing up.
I've now realised that Parcelforce will happily take the bike and I can deliver to their depot rather than messing about waiting in for the courier that never shows up.
Now hoping for a refund, lets see how that goes............

"Communication is critical, they fail at the first hurdle."

Honestly, I've never had an experience like this when using a courier.

I had to send something for delivery next day, pickup on a Tuesday, I booked on a Monday around 3pm, I've used other couriers in the past and normally you get an email with the order reference and details of when it'll be picked up as well as a tracking number, not with these folks. I sent an email and left a voicemail to see if someone would let me know what the next steps were and as this absolutely had to go today I ended up having to book another courier to uplift.

I will say that they were very nice when they did eventually email me the next day, but the communication from the company is absolutely not acceptable, if we're using a 3rd party company to arrange these deliveries it so that we don't have to have the hassle of chasing up couriers ourselves, all your doing is swapping that part out for following up with these folks.

tl;dr Save yourself some time, look at alternative companies who will communicate with you and be responsive in their customer service.