"Terrible Service and communication"

Waited in 2 days for the bike to be collected, no one collected. APC said they carded, no card. Explained via email to the company, no response. Phone lines unanswered. Awaiting refund.

"I would give it a zero if I could"

I would give it a zero if I could! Horrible company, the website is a joke, the phone number does not exist and I emailed them 4 times, no reply. I am reporting this scammers to the Trading Standards office as they should not be able to trade. What a waste of time and I paid 100 quid

"Terrible experience"

Terrible experience. Entered a collection address twice onto their website for them to still get it wrong. No confirmation email received but they still took payment and no collection date was given. Zero email communication and phone number provided doesn't go through.
Ended up using Paisley Freight instead.

"Do not use under any circumstances"

Do not use under any circumstances. They took my money then ceased all communication. They didn’t pick my bike up and are now not responding to my requests for a refund. I can’t speak to them over the phone as their number isn’t live. I can only assume this is a scam!

"shocking"

shocking , waited days for delivery of empty box.
no comms, could not ring them.
they really dont seem bothered
once you have paid thats it

"Terrible company Avoid at all costs"

Terrible company Avoid at all costs. Eventually had my payment refunded by PayPal after they did not meet their next day collection advertisement. Very poor communication if any at all.

"Dodgy Scam. Avoid."

If I could leave zero stars I would. Dodgy scam. Failed to collect and deliver several times. Promised a refund which never arrived. They have had my money for nearly 4 weeks and are not responding to any messages. Had to drive 300 mile trip ourselves to collect the bike. They send out confirmations with APC but APC had no record of my job and they told me to report them to Trading Standards because it was all a scam. New owner in August 2019 Adam Broadbent - looking at his history of dissolved companies and some of the reviews about those businesses, I wish I had checked his record before spending over £50 with them. AVOID It's a scam and you won't get your money back without a fight.

"Stay well away"

Stay well away. They failed to collect 3 times and i had to re-arrange with another courier. They now ignore all my emails and a month later i have not received my money back. Luckily i paid with Paypal and I have now raised as a dispute. Disgusting.

"Reported Cycle Sent @cyclesent to Trading Standards."

Have reported Cycle Sent @cyclesent to Trading Standards here in the UK. It is entirely unreasonable to accept payment for courier pick-up and then fail to meet your contractual obligations. I've had to pay a second time for another pick-up through Parcelforce so I didn't let down the nice man who bought our bike on Ebay.

"The guy who picked my bike was amazing"

The guy who picked my bike was amazing. It was a light fit past a car on the driveway and he took it totally in his stride. I’m sure my heavy 23 kg old fashioned bike weighed the full 25 kg by time I added on the lock and helmet.
I was sceptical and it certainly took longer ( and cost more) from Northern Ireland to lancs than the 24 hours within UK advertised but the box arrived and I got it packed and I could only praise the service. Would use cycle went again.