"Great watches. Great price. Fabulous service to the U.K.."

Bought a Tag Formula 1from Authentic Watches a few years back for my son's 21st birthday and then last year bought an Omega Seamaster co-axel Planet Ocean 600 for myself. Called them with a few questíons I had. Both were shipped to Wales, U.K. within just a few days with FedEx who payed the tax and duty on my behalf to clear customs. The watch was still far less expensive than buying in the U.K. Why wouldn't you buy your new watch from Authentic watches. Thank you. I'm looking for my wife now.

"DO NOT BUY A WATCH HERE IF IT IS MORE…"

DO NOT BUY A WATCH HERE IF IT IS MORE THAN $10,000. I bought a "new" Panerai 616. It arrived with a damaged box, no tags or stickers, and a scratch on the bezel. When I called to complain, I was told that I could exchange the watch for something else, or since it is more than $10,000, I could return it with a 10% restocking fee. I argued that this was clearly a display model and not a new watch. They said that since it was not owned by anyone, it was considered new, and refused to waive their restocking fee. I own more than a dozen pieces and have not had this experience elsewhere. I'm giving this review 2 stars since the piece is genuine.

"Great site"

Great site, great prices!

"Best Experience Ever"

Excellent service from Donnie over the phone. He answered all of my questions. I needed the watch for a birthday on Saturday. I ordered the watch on Friday and it arrived Saturday morning. Incredible. This was my second purchase from them and it certainly won't be my last. Thank you!

"Great company"

I called them and they picked up right away. The customer service was very friendly and answered all of my questions. I ordered a TAG I’ve always wanted and it came the next day. I saved a lot of money with these guys as well. Great place to buy a watch.

"A minha experiência foi a melhor…"

A minha experiência foi a melhor possível,não tenho do que reclamar.

"Stay Away"

I ordered a watch during their Black Friday Deal with overnight delivery. The delivery took 5 days and it was not the right watch. When I called to complain I was told that the watch they sent me was in fact more expensive than the one I had ordered and that I should be happy. I asked to exchange it for the one I ordered, to which they responded that they don't actually have it. When I asked to exchange it for another one (same price as the one they sent) they refused. They also said that they paid less for the watch I received than the watch I was asking to exchange it for (even though they are listed as the same price on their website) and therefore could not exchange them. They said all I can have is the watch they sent me or my money back. Given that their Black Friday sale is over a refund wouldn't help me. If they were willing to let me keep the watch they say is worth more, why wouldn't they exchange it for something that is the same price. Obviously the watch they sent me and said I can keep is not worth as much as they say it is.

Furthermore, the manager, Peter Grant, is extremely rude. I don't think I've ever been spoken to that way over the phone by a customer service representative, let alone manager. He continues to pretend that I asked for credit, when in fact I asked for an exchange. The "credit in excess" had already been given when they said I could keep the "more expensive" watch. Either he can't add or he is lying.

I've since asked for a refund. They sent me a return label that can only be used for 48hrs and can only be dropped off at at a specific Fedex miles away from my apartment. They say if I don't return it by then, I will have to pay for shipping.

These people are thieves. Stay away.

"Great experience overall"

I’m so happy with my new watch! Great experience.

"Great deal on a beautiful watch"

Great deal on a beautiful watch. Customer service exceeded expectations. Also received detailed info regarding warranties.

"great authentic watch with fast shipping"

great authentic watch with fast shipping