"Customer Service!!"

I ordered a paper cutter from Whitaker Brothers. The staff emailed shortly after asking specifics on shipping and tge company where the equipment would be delivered. All in all I have received 3/4 emails so far and the equipment hasn’t even been shipped yet. I just want to say I am impressed with your customer service so far. That is something that has definitely gone to the wayside by many companies. I have another major purchase to make and wanted to wait and see if I would order it from your company. So far it looks like a very promising order for your company. Please keep up with your customer service to your customers!

"I bought the HSM Profipack P425…"

I bought the HSM Profipack P425 Cardboard Shredder and it start giving trouble within few weeks. Called them to send someone to fix it several times. The kept saying they will but they never did. The machine is not working for us and we wasted $5000. Never buy machine online. order number is W101053.

"We mistakenly ordered the wrong size trimmer"

By mistake my husband ordered the wrong size paper trimmer. He contacted Whitaker and arranged to return it to the manufacturer. The manufacturer sent us a prepaid UPS label. When we knew the trimmer was received by the manufacturer, we contacted Abraham at Whitaker and he immediately sent us the correct size. It was a good experience dealing with Whitaker and they were so helpful. They are a great company to do business with.

"Real and friendly people"

I called them up to ask about shredder and hard disk destruction. A real person picked up quickly and answered all of my questions. Their prices were fairly competitive, but it was the ease in which I was able to reach a live person that pushed me towards them.

I looped back around a week later to make the purchase.

"was in the dark for the most part"

was in the dark for the most part - not good information from service rep - still not sure whats going on and i still havent recieved my machine

"I am not sure how to answer this seeing…"

I am not sure how to answer this seeing we have been push out on backorder for over a month. Jury still out, will let you know.

"I placed my order on May 15"

I placed my order on May 15, I did receive the confirmation on time, after 2 weeks I received my tracking number that never worked, rigth know I don't know where my package is, it's been almost a month since I placed my order, I Sent an email 3 days ago asking for my package and I did not get an answer yet

"No problems with the order and delivery!"

No problems with the order and delivery!

"Delivered on time"

Delivered on time; machine is working perfectly.

"Very good customer service!"

Very good customer service!