"Everything went smooth and easy"

Everything went smooth and easy. Staff was friendly, the car was nice and new.

"Inadequate contractual details visible…"

Inadequate contractual details visible at selection of hire.
The most unwelcome aspect of hiring a car at a foreign destination is the surprises that are sprung on the customer at the time of pick up. It is a real bad way to start a holiday.
1) I declared my age at the start, 19 weeks prior to start date, yet there was no communication concerning additional payment. The receptionist made a phone call, which appeared to be theatrical just to add pressure on myself, because she must have known the procedure perfectly well. There was a threat of not allowing the hire to proceed. Again semantics. I had to pay a supplement of 62.50 euros to move forward.
2) Then I was presented with an 'out of hours charge' even though I had been in a queue for a considerable time waiting to be served. It is unacceptable to impose this at the time of hire because my flight details were well know ( again for 19 weeks ) and the charge should have been included in the initial contract. I had to pay an extra 50 euros at the point of hire.
3) Then we had the usual pantomime concerning damage waiver. The agent wanted me to pay an additional 350 euro to be sure of 100% damage protection, by now I was running out of good manners and patient. This is absolutely unacceptable sharp practice and has no place in a simple contract such as car hire; there is no difficulty in ensuring full transparency with car hire arrangements yet Avia Car resort to last minute complications to confuse and try to get more money from the customer.
4) There was very inadequate information about the location of the Avia office at Split. I had to ask other hire companies where to find my car. Then a long walk, with all the luggage, out of the airport, along an unmade stony path, and then a 40 minute wait in a queue.
Clearly, had all the above had been obvious to me at start of contract I would not have chosen Avia, so, for me, it was a disingenuous arrangement.

"Miete oft ein Fahrzeug bei Avia und es…"

Miete oft ein Fahrzeug bei Avia und es funktioniert alles immer reibungslos. Bin immer sehr zufrieden und werde auch immer wieder bei Avia Fahrzeuge mieten.

"Very accurate and polite service"

Very accurate and polite service

"Absolutely thrilled with our experience…"

Absolutely thrilled with our experience with Avia Car Rental! We picked up our car from Zagreb Airport for a six-week journey, and everything went flawlessly from start to finish. The pickup process was swift and hassle-free, with the staff being both friendly and professional. The car was in pristine condition and met all our needs for a comfortable and enjoyable trip.

The entire rental experience was smooth, with clear instructions and excellent customer service every step of the way. We were genuinely impressed by how Avia's team went above and beyond to ensure our satisfaction. Given the outstanding service, we are already planning to book with Avia again for our future travels.

Highly recommend Avia Car Rental to anyone in need of a reliable and top-notch rental service!

"A great experience all round"

A great experience all round. Got the right sized car, they were polite and friendly and everything was signed over quickly.

"The car was perfect"

The car was perfect, picking it up took a bit too much time (waiting time 30/60 min)

"Everything was perfect"

Everything was clear, you just have to read your contract before to come and you will not have surprise
They are really kind , and explain everything
I recommend !

"Absolutely recomended.Five Stars👍"

Absolutely recomended.Five Stars👍

"Great service"

Great service, car was exactly what we ordered and easy hassle free drop off process.