"Great service"

Great service, pickup and drop off were seamless. The upgrade vehicle met the needs of our group perfectly. New and very well kept vehicle.
Great help at the desk regarding local rules and help with managing tolls was super helpful.

"Clean vehicle"

Clean vehicle, uncomplicated pick-up and return. A little difficult to find - but that could also be due to my poor preparation.

"Implement email address checking so you…"

Implement email address checking so you don't get reviews like this.

"Long opening hours"

Long opening hours, brandnew car, very nice and competent employees!

"How efficient and quick the service was…"

How efficient and quick the service was from the moment of pick up to drop off and how wonderful the vehicle was that rented for two weeks.

"Aviva's business model is a scam"

Aviva's business model is a scam. They are focused on exploiting customers rather than building relationships for repeat business. Unfortunately, there are too many businesses in Croatia that have chosen this path due to mass tourism, but at some point, it will backfire.
Customer service was very poor and borderline rude. My rental voucher was for a two-week period, from day X 10 AM to day Y 10 AM. I arrived at their office around 12 PM on Friday during normal business hours, and they charged me a €35 late pickup fee.
Given their behavior, I inquired about the return process – I’ve been renting cars and flying back from Split once per year in the last 10-15years (excluding Covid years) and early flight was always my only option. None of the rental companies was opened when I was returning car and rental company would inspect the car and charge my CC in the case of any damages. Aviva rep told me that key box on the kiosk outside wall was only fir their internal use and that they would charge me an additional €80 for early drop off before 7am.
Decided to give my money to honest business not these guys, booked hotel and returned car day earlier.

"I really enjoyed the rental process"

I really enjoyed the rental process, everything was nice and quick, also the service persons were really helpful and nice to talk to!

"AVIA is really good rental service"

AVIA is really good rental service, I booked one normal car but they gave me really good new car, I didn’t expect to. Customer service is really good ,of course cheaper than other places, I strongly recommend AVIA.
Thank you so much all AVIA staff.

"Avoid this company"

Avoid this company. They have a lot of hidden fees, as well as a huge deposit in case you don't want to buy full insurance, which is very expensive (1700 euro to return in 30 days) In addition, the agent at the counter tried to trick us by asking us for an additional fee of 120 euros to be able to cross the new bridge towards Dubrovnik, although it is free. Be careful!

"Sve 5"

Sve 5! Ljubazo osoblje.