"Communication "

Such quick, professional and courteous communication every time I spoke to agents. Client friendly policies. A+!

"Compassionate customer service."

I had to cancel our reservation due to a death in the family and your team made this easy for us.

"Reservation Specialist goes ABOVE AND BEYOND!"

This review is not really for the end result of the rental of the vehicle. More so for the great assistance from the reservation of the unit and the openness of the individual who works in their call center in AZ. Robbie Sinteral, Reservation Specialist has been a CLASS ACT from my first contact with him through picking up the RV unit and having issues to get the Customer Service Department to discuss how the RV was delivered to us. If I had an opportunity to employee Robbie I would do it in a HEARTBEAT! Thanks Robbie for your professionalism and openness through our journey. It's too bad that Cruise America does not have several of you in all departments. Because if they did they would be making more money than they know what to do with. As for the departure center and the Customer service agents that is a whole different experience. :0(

"Answered the phone quickly"

Answered the phone quickly. Rep was very knowledgeable and had access to our info at fingertips. Transaction was completed quickly and efficiently.

"RV released in life-threatening condition. CA customer service worth nothing?"

UPDATE 3: Finally, a supervisor from the CA Customer Relations got aware of this review. A fair compensation was offered. Wonder whether all this could have been easier to fix.
UPDATE 2: Two weeks and still nothing despite reminders. Makes very clear how much they value their customers. „We would like to make this right again“. Haha.
UPDATE: You may think "Hey, the customer service responded quickly to this entry". Yes, they did and I responded a week ago. Silence since...
We reserved a 30 ft from Houston to travel to Tampa. Problems began before departure: Despite confirmation by the agency Best Camper, we were informed that we cannot return the vehicle in Tampa. We were re-routed to Orlando, which required re-booking a rental car and now a one way fee.
At the pick up the Agent - Randy - fought for almost an hour with the printer. He served customers wanting to buy a pre-owned RV while we were waiting to finally get going. He offered us kitchen equipment with a kettle that had an old teabag in it that was inhabited by worms.
The RV was damaged outside (unprofessionally repaired) and somewhat dirty inside.
Driving and housing experience:
- vibrations in steering wheel, one front tire down to the steal layer / life-threatening
- after replacement of the tire, there was a constant tire pressure alarm
- fridge did never switch to electricity, high LPG consumption
- gauges for waste water showed random levels, you never knew when to empty
- water coming into vehicle after rain
- mattresses covered with plastic like in a brothell, we needed to buy a cover to not drown in sweat.
- pillows and towels dirty, cheap stuff
- sleeping bag good for winter but not Florida
Overall you can buy this personal kit equipment for less money than they charge you for rental.
Customer service was largely disinterested, compensated the tire repair cost, the extra LPG, and fees for one day. So far, no excuse to release a car in such a dangerous / poor condition, no further compensation than the described minimum.
We have ample RV and CA experience, the vehicles from CA are never perfect but priced reasonably. This time we had our worst experience, though.
Best Camper claimed that they talked to the manager in Orlando who had promised a generous solution - the guy was totally blank when we arrived.

"cancelled our rental within 15 days of…"

cancelled our rental within 15 days of are leaving

"I would leave 0 stars if possible"

I would leave 0 stars if possible.
Customer service in resolving problems and contacting us back was awful.
First week of our trip the refrigerator was not working. Their solution was for us to get ice for coolers everyday. There are 7 people in our RV and we are touring the southwest US where temperatures are currently averaging in the 90s.
We are now into second week of our trip and now the AC unit for the camper portion of the RV is not working. It is currently 86 degrees inside the camper at 11:00pm. It is 72 degrees outside the camper!!! So outside is cooler than inside. How my 5 children are actually sleeping is amazing!! They must have passed out from heat exhaustion. Their solution was for us to drive more than an hour one way to get on a repair shops schedule for them to look at the problem. No guarantees that they would fix it, just look. Then, at our fuel cost, drive over an hour back to get back to our scheduled stops on our trip. I researched and found a local mobile repair man was certified specifically for AC units on RVs and was in the city we were staying in. Cruise America said his services would not be authorized because the trip charge was too much.
So here we lay sleeping (or trying to) in an 86 degree camper on our trip.
Like I said 0 stars on customer service.

"Customer service was great"

Customer service was great, we had to cancel our reservation. Everything went very smoothly

"very competent representative"

very competent representative

"It was SO easy to book!"

It was SO easy to book!, the agent was very helpful and friendly.
So far a great experience!