"Helpful reps"

The reps were knowledgable and professional

"Very disappointed "

Quoted one price, then called back a week later and demanded additional $40/day and $200 additional damage deposit. Very poor customer service.

"Great customer service"

Friendly and knowledgeable.

"Easy to make reservations on line"

Easy to make reservations on line. Was told I would be sent an email but never received one.

"Can always rely on their professionalism."

Very easy to make reservation. Fourth time using Cruise America. Mostly in California.

"No Robot…"

Robert Sinteral the reservation specialist was friendly, knowledgeable and very helpful. He will be our to go specialist.

"Two breakdowns in two days, one totally unsafe!"

Two breakdowns in two days and the vehicle still had serious issues. The vehicle air conditioner stopped working on the way home from picking it up. The call center was difficult to deal with, after several hours of finding a shop and getting it repaired most of my first day was lost. Left the next morning, after getting on the interstate the vehicle handled terrible, a stop and check of front end showed inner part of front tires worn (cords showing), very dangerous. Spent 7 hours beside interstate getting tires. All of my second day was lost. Turned around and went home. I would never drive this on a long trip, I want to continue living, the front end needs work! I rarely complain about products or do reviews. I am hoping for a full refund. Most of the time I had it I was waiting on repairs, I don't think I should pay them rent to get their repairs done.------Update 6/11/24. The company has offered a refund that amounts to about 4 days credit on a 13 day lease. I opened a case with the dispute department of my credit card when I learned the RV was unsafe and I was returning it. Cruise America would not talk to me while this was open. I closed the dispute and then Cruise America made me this offer. If you have problems and your credit card company does disputes you may want to use it. The offer from Cruise America is not good. If I take the offer it will be the worst consumer transaction I have done in my life of 59 years.

"The customer service was great!"

The customer service was great. The representative was informative and helpful.

"fun times"

the easiness of booking the motorhome

"DO NOT RENT RV's FROM Cruise America!"

DO NOT RENT RV's FROM Cruise America!

We ended up loosing around 8.000$ on absolutely nothing. Their customer support sucks and they are NO help at all. Had the worst start on a 3 week trip to US. No one takes responsibility for anything. We ended up spending hours and hours calling them with no useful results.

Do yourself a favor and find another place to rent an RV from. We ended up finding another company which was way more proffesionel, even though we ended up loosing and spending more money. But the RV simply wasn't safe to drive in, and the people from Cruise America surely didn't want to take responsibility for any of it.

They probably end up answering this review, and point out how sorry they are for their low quality of service, the fact is just that we as customers can't use their sorries for anything.

We really hope that this review will help others to not waste their money on Cruise America.