"Reservation Specialist Brian Chmielowski shout-out! "

We just wanted to drop a review and say that Cruise America is a great company, always flexible. But specifically, if you are lucky enough to have Brian Chmielowski as your reservation specialist, you are in for a treat. Brian worked with us to get us the best deal for our upcoming reservation which is a 2 week RV adventure across the USA. This is our third trip with Cruise America. Keep up the good work!

"Overbooked us and cancelled our 9 month…"

Overbooked us and cancelled our 9 month long reservation, 2 days before our trip! Never again.

"Helpful rep"

Great representative! Knowledgeable and helpful.

"Great service from Heath"

Great service from Heath. He was responsive, called me back when he said he would and was very patient with my changes. Highy recommend!

"A C25 RV was an excellent choice for our USA roadtrip "

We booked our RV through Camper Days in the UK  From first contacting them they were very helpful even when I had to change the pick up date. All the communications were very clear and making the payment via a bank transfer was straightforward.
Cruise America contacted us prior to the pick up date with useful information and videos to watch. We arrived at the Los Angeles branch a hour early due to haviing to check out of our hotel, but the staff were very accomodating and we didn’t have to wait for long. The pick up process was very straightforward. We'd ordered the kitchen, bedding and towels packages there were some items missing but we were told to buy them and keep the receipts and we'd be refunded at the end of the trip. We had a couple of issues with the van, the glass in the passenger wing mirror was rattling and we didn't have the correct sewer fittings for the RV sites we were staying at. I contacted the assistance line and they said to buy what we needed and we would be refunded.
The RV itself was clean and very comfortable for the two of us. Everything worked as expected and we made use of the generator, heating and air con. In total we travelled just over 1500 miles in it. The returns process was very straightforward I gave them a list of what we'd purchased along with the receipts and the total was added to our refund.
We thoroughly enjoyed using the C25 RV for our USA roadtrip.

"The reservation specialist was…"

The reservation specialist was efficient, understanding, and professional. They have an excellent customer service.

"Staff is pleasant and polite "

Reservations were easy, helps to know what you want in first place. I did my homework.

"Jalen was super helpful and friendly…"

Jalen was super helpful and friendly Thanks for answering all my questions and making the process easy

"The reservation process was easy and…"

The reservation process was easy and staff were very professional. First we reserved a one way trip from Denver to Las Vegas. Then we needed to change our reservation to two way trip in Colorado. Then we had to cancel our reservation. Each step was handled well.

"Great Customer Service from Heath"

I called CruiseAmerica to get some information about a tentative trip for this Fall 2024. I was fortunate to speak with Heath Lowrey who gave me all the information I needed plus giving me suggestions so I was able to make our reservation. Health was knowledgeable, helpful, and friendly. His fabulous customer service was greatly appreciated. His is a wonderful asset for CruiseAmerica. Thank you, Health