"Had to cancel due to family tragedy CA…"

Had to cancel due to family tragedy CA very compassionate and cooperative on canceling.

"Christian my customer service rep"

Christian my customer service rep was amazing. He was patient and creative in meeting my needs and super super helpful.

"I've had good experiences with Cruise…"

I've had good experiences with Cruise America in the past. This was a case of great service. I had to cancel a reservation at the last minute due to a death in the family. I was fully expecting to just eat the expense of the rental. A certificate for the full amount of the deposit was more than fair. Thank you

"Dalton was very nice and helpful with…"

Dalton was very nice and helpful with questions during my reservation process and he explained everything at booking.

"Very pleasant"

Theresa was very pleasant and helpful.

"Overall impression of Cruise America"

The representative was able to book my one way motor home rental quickly. He found pick up & drop off locations that were not close to my origin & destination. However, the daily rate for the motorhome is too expensive, but, I'm in a bind & had no choice but to book it. Once I got the RV, the yard guy was wanting to go home so he quickly went over the basics. I noticed how dirty it was. Melted mac & cheese in microwave, dirty floors, widow screens missing, dented exterior (I could go on). The one positive is it got me to my destination & the 1-800 support is excellent though.

"Extremely easy reservation process"

Extremely easy reservation process. Friendly customer service representative

"Seamless online!!"

Seamless online!!

"amazing customer service"

amazing customer service

"Cruise America is immorral"

Cruise America has business practices that should not be allowed within this country. They take a $500 deposit and then miraculously there are surcharges and fees that take up nearly that entire amount. And you have no way of arguing them because they already have your money and their customer service is non-existent.

I had the absolute worst experience renting an RV that I have had on vacation ever. The RV I had was new but it was like driving a wooden wheeled car across railroad tracks for 700 miles. Then on top of that, they charged me for 2 days over what I used the RV for because we returned it early because it was such a horrendous experience. So they could double dip and rent it out again and make money on the same days I was not getting refunded for. they charges "housekeeping" fees of $350 even thought my wife and I wiped down that entire RV before turning it in. When asked for proof of what was dirty, there only response was to give us $150 certificate to be used within the next 2 years. I would never use it because I would never rent an RV. And if I did, I would not do it through them.

It took me 2 weeks just to get a response form their billing department. The just over another week before I got their response that they will not be refunding me anything.

Do yourself a favor and rent an SUV or something and pitch a tent in some haunted woods. Trust me you will have a better experience and cheaper because you will not have them scam your deposit out of you. I will never do business with them ever again and recommend anyone thinking about it to think of alternative ways to travel for your vacation.