"Easy online chat streamlined the…"

Easy online chat streamlined the checkout

"Avoid this company like the plague"

Sadly I can't give a half star but our experience with Cruise America can only be described as completely awful . If you are looking to rent an RV, I would choose almost anyone else you can find- literally build an RV yourself if you have to instead of using them.

Cruise America pulled off the rare feat of making our 7 hour trip a 12-hour nightmare both ways. The RV we got should have never been allowed off the lot and the only logical reason it could have possibly passed their inspection is either complete laziness, outright stupidity, a greed for money despite putting in no effort, or most likely a mixture of all 3. The alignment was so bad in this truck that it tore the right wheel to shreds. When we called for help, we were basically given a shrug emoji and told to fend for ourselves because, and I quote the employee here, "it's Sunday". So, if you are taking a trip, make sure it's not on a Sunday because that is apparently a reason to not give care anymore for employees all over the country, despite running a retail travel service where people are constantly traveling on Sunday. We were fortunate enough to make it home on the spare; by the time we got back, it was on it's last legs.

Basically, we were given an unsafe truck to hurtle at 70 MPH down the highway with no oversight from the inspection team and zero help from the company once their crap product failed. It was most likely my worst retail renting experience of my life. Do not use this company ever, I guarantee you it will be a terrible time and whatever you do do not use the bathroom in these, as it doesn't work. Here is a list of things you can do besides using one of these terrible RVs from the worst RV-rental company in America:

1) Fly yourself- I mean literally flap your arms like wings
2) Walk even if it takes you 6 months
3) Get shot out of a cannon and pray you land at your destination
4) Don't go on your trip- missing it will be better than dealing with these chuckleheads
5) Get a root canal and have your periodontist travel you in your chair to the destination during the procedure
6) Get yourself in a human centipede situation and run down to your destination
7) Strap yourself to the front of a train and hope for the best

Seriously, this company is the absolute worst. DO. NOT. USE. THEM.

"Everything they promised in their ad came through"

We booked the van for a special event. The event has been canceled. In less than a day of notifying Cruise America, they cancelled everything for us without a question. FIRST CLASS Service, for sure.

"Booking made easy"

They made it very easy to book

"NO hassle cancellation"

NO hassle cancellation when completed within the stated time frame.

"Reservation fee refund …"

I broke my ankle 2 days after reserving RV and canceled reservations. You would not return or give credit o $300.00 reservation fee. Did not here back from Cruise America

"Help with a canceled reservation"

Though they could not issue a refund on a cancellation made a few hours before pickup due to weather, they did issue a gift certificate that covered the full deposit.

"Very responsive and helpful via online…"

Very responsive and helpful via online chat session

"Reservation Desk"

Great customer experiences with making the reservation and canceling due to family emergency.

"Cruise America treats you like the valuable customer you are"

Cruise America does a fantastic job. Always great customer customer service. Look forward to doing business with them again.