"The booking experience was easy and…"

The booking experience was easy and Dwight got all the information for a one way drop off.

"you ph ucks want to charge a cleaning…"

you ph ucks want to charge a cleaning fee for about 12-15 hairs. PH UCK YOU. And I put up a yelp saying so. Everything was fine until AFTER I paid to clean out the camper before I treturned it. Then your ph ucking punk ass cleaner boy says to me, "well you got ripped off for the cleaning then" PH UCK YOU. I am going to my bank and credit card and am disputing the charges...

"Easy to deal with!"

The staff at Cruise America are professional and cordial. It’s a real pleasure talking with them on the phone both headquarters and local.

"The telephone conversations allowed me…"

The telephone conversations allowed me to ask all of my questions, and the Cruise America rep answered all of my questions. Thank you.

"After months of trying to resolve with…"

After months of trying to resolve with CruiseAmerica after renting an RV with a bacteria-filled water tank, the only thing they will offer is a gift certificate for future use. Do not recommend it.

My response to your comment: I have already been in touch with your customer relations for months and the most you would offer was a $300 gift certificate. The only acceptable solution to me is a REFUND. I wasted a whole day and had to abruptly end my trip with my two toddlers because of your inability to deliver a quality product. Your customer relations and the agency I rented from both tried to pass me off to the other so that neither of you would have to resolve the issue. You refer to the contract that I accepted the RV "as-is" fully aware that it would have been impossible to verify this until connecting the RV to a water source at my destination.

Customers - get your RV from a company that actually stands by their promise of quality.

"I needed to cancel my reservation"

I needed to cancel my reservation, and they went out of their way to make sure that I was taken care of.

"Bedford location is bad don't use it."

When I got there they said they didn't know I was coming. They told me to come back later. Then he said his only RV was out of service, but I could take it and risk a break down It had a nasty knock in the engine. They wasted my time and no other RVs in all of Dallas Fort Worth. They didn't care about it and the boss told the worker to stop helping me so they could do oil changes. Customer service couldn't help and just refunded me the deposit. leaving me with no RV for my trip. I recommend never booking an RV at the Bedford location and possibly not using Cruise America.

"Easy to book"

Easy to book. Easy to cancel. I had to cancel due to a medical condition but we are looking forward to rebook. Glad we found this company.

"Well after we screwed up and…"

Well after we screwed up and couldn’t use the rental trailer, the team was able to accommodate us for an upgrade to an RV. Great staff

"Outstanding service"

Outstanding service. Extremely knowledgeable and helpful