"Horrific customer service "

Horrific customer service

Placed an order upon checking out and using Apple ID to pay
I received a confirmation that my order was twice the cost that was displayed previously
I contacted customer service and they refused to cancel the order or provide a refund

Their excuse was that it takes them 3 days to reply to emails and that we are not their only customer

"It’s a joy to be able to get the foods…"

It’s a joy to be able to get the foods I love and miss.

"The shipment arrived on time"

The shipment arrived on time. I was pleased with the items I ordered. I definitely enjoyed the quality of the items. The pricing was reasonable. I'll definitely order more products in the future.

"Great service"

My order arrived timeously, as promised. The items were also carefully packed, to avoid damage. I am very happy with your service - thank you!

"Tea But Scant Sympathy"

First British Essentials order 10 Oct. Order confirmation email received immediately.
Second British Essentials order 13 Oct.  Order confirmation email received immediately.
And then . . . complete silence.  I emailed on 21 Oct requesting an update about my orders.  No response.  I emailed twice on 25 Oct, once to again request an update about my orders, and once to request that they either update me about my orders or cancel my orders and refund my money.  Five hours later, I received email that both of my orders had been shipped and were on their way.  Order updates at last!

British Essentials prices are on the high side. But their shipping is within the realm of reasonable, not prohibitively outrageous like their competitors.  They do, however, have irresistible, very cheap Special Offers. Unfortunately, they don't offer a choice of payment currrencies. 
 
I took off one star because two of the three biscuit items I ordered were way past their use-by dates. And one star because of their haphazard customer care.

"Easy to use site Very fast and great…"

Easy to use site Very fast and great Tracking with DHL.
All I orderd arrived ,

"Excellent service"

Excellent service

"Order was packed and shipped well…"

My order was packed and shipped well and fairly quickly.
This is already the second time I buy the product from this seller and will continue to buy. Highly recommend!

"First rate service"

Terrific customer service to set up a custom order. Very reliable.

"Love your stuff,but it is addictive!"

Love your stuff,but it is addictive!
Every thing I ordered was there in fine shape.
Wish I could by ecceles cake and more fruitcakes.Merry Christmas!Edith.