"I love every bit of it"

I love every bit of it! I want to order more so straightforward people don’t be afraid if you don’t see any confirmation email your stuff will delivered as perfect and will be coming in your way the right time! Happy holidays thank you for making me smile I’m very satisfied

"Good communication"

Good communication, quick delivery, good packaging!

"Delivered in a beautifully wrapped and…"

Delivered in a beautifully wrapped and bow tied box ( ordered the gift box ), well insulated and protected from transit and heat. Well presented products. Happy

"great experience"

great experience! user friendly, arrived in good condition and was exactly what i wanted. will be ordering again soon!

"Ordered many times from Australia never…"

Ordered many times from Australia never let me down great company will continue to deal with them

"horrible customer service"

horrible customer service

refused to cancel my order when i told them i did not want the items
they are refusing to refund me my money now and are suggesting i should pay for shipping

"Everything arrived without damage"

Everything arrived without damage, including the crisps. Everything was fresh of good quality, and I have been enjoying my British food.

"Shipping time is always good and the…"

Shipping time is always good and the product ordered is of usual good quality. That is why I chose British Essentials. However latest order placed was to take advantage of the Black Friday specials, entering the requisite code on checkout for price reduction. The site would not accept the code. I then tried another code I had been given in September by Customer Service as a courtesy for an earlier order mixup. Neither codes would work, stating I couldn't use them as I was already receiving a discount. That discount was for ordering a multiple quantity of the product, rather than just one or two. That discount is offered every day based on quantity, rather than part of any special promotion. Very disappointing that neither code was considered valid just because I was ordering in multiple of the same item!

"Never received the goods"

Never received the goods, and the customer service's answer is simply 'not our problem'. Given the high delivery costs, it amounts to a scam.
Avoid

"Great !"

Easy to order and quick delivery. Good quality produits.