"Erin’s customer service!!"

Erin’s customer service!!

"The products were great"

The products were great, as expected.
The only downfall was the amount of time it took to arrive. But maybe that was because it was December.

"The product is fantastic and delivery…"

The product is fantastic and delivery to our home in Utah was fast!

"I was asked by them to update my review…"

I was asked by them to update my review which I will gladly do. Since my last review things have actually managed to get worse, which is quite an accomplishment! My Christmas order has come in dribs and drabs, the second one this morning, well after the holidays and this time I had to pay a customs fee which cost more that the items in the package. I have written many emails to the company only to be told sorry but items are being held in customs. I am not sure if this is a scam or just incapable staff.

"Money down the drain"

I have placed an order at the beginning of December. They only processed it 1 week later after I chased them (twice).
They promise 5-8 delivery from dispatch but the stuff has arrived 20 days later or not at all. For some reason they also prepare several parcels rather than just one for relatively small orders. Do they tell you? Of course not!
Their customer service is as useful as a fork to eat soup. They just look at the tracking and tell you 'oh well it's stuck at customs'. Do they know that getting it through customs is their responsibility? Of course they do, but they decide to ignore it. Do they refund orders? No they don't.
Stay away from them, they're closer to a scam than a legit online shop.

"Complete order arrived as ordered"

Complete order arrived as ordered. And none with short due dates which was great. Well packaged so nothing broken. With thanks.

"USA Delivery Success"

I did have some worries about the delivery of my order, since it was traveling to the USA, and a decent amount of time had passed before I received any notices from the company. After I reached out, the company was very helpful and I got my updates, and I received my package. The products were great and my boyfriend was able to have a taste of home!!

"Dont use this website unless you want to lose your money."

Stay well away from this company they take your money for items listed as in stock then inform you they dont have stock and despite asking how you wish to proceed they never answer any request for refund.Im out of pocket nearly £30 and no responces from email other than we will reply within 48hours ..they never do. In hands of bank now.

"Best product and best price"

Best product and best price

"Love this company!"

Love this company!! The best selection of a large variety of products. Been ordering from British Essentials for a very long time and totally satisfied with my purchases!