"Effortless"

International packages can be difficult with customs but here everything taking care of, and it's well packaged

"Great"

Great. Very satisfied

"efficient…"

Good communication and efficient delivery

"2nd order from British Essentials and I…"

2nd order from British Essentials and I plan on continuing! It is the only place I can find my antiperspirant this side of the pond.

"Very generous and service-minded"

Very generous and service-minded

"TOOK FAR TOO LONG TO ARRIVE"

FIRST OF ALL THIS ORDER BE55508 TOOK FAR TOO LONG TO REACH ME. IT WAS ORDERED ON 28TH AUGUST 2023 AND DID NOT ARRIVE UNTIL 12TH SEPTEMBER 2023. THAT IS 15 DAYS ... WHEREAS AN ORDER PLACED WITH BRITISH CORNER SHOP ARRIVED IN UNDER A WEEK!
THIS ORDER WAS ALSO NOT PACKED VERY WELL LEAVING ALL THE ITEMS WHICH WERE CARDBOARD BOXES OF CEREALS AND MR KIPLING PIES TO GET KNOCKED AROUND AS NO SECURE CARDBOARD LIKE PACKAGING TO HELP SEPARATE THEM AND HELP PREVENT THE BOXES FROM GETTING SQUASHED :-( TASTE IS STILL AS GOOD BUT THE LOOK IS LESS THAN APPEALING
ANOTHER HUGE PROBLEM WITH BRITISH ESSENTIALS IS THAT THEY HAVE TOTALLY ABANDONED ME ON ORDER BE55097 - WHEREBY THEY DECIDED TO SEPARATE MY ORDER INTO TWO PACKAGES - ONE CONTAINING ALL THE FOOD AND THE OTHER CONTAINING JUST ONE SMALL ITEM, 60g TUBE OF SAVLON ANTISEPTIC CREAM WHICH STILL HAS NOT ARRIVED!!! IT WAS NOT CHEAP AND I AM A STATE PENSIONER AND I BADLY NEEDED THE SAVLON I ORDERED BUT B.E. HAVE NOT DONE A THING ABOUT IT AND I WILL NOT BE USING THEM AGAIN

"I'm from the U.S"

I'm from the U.S. first time using the britishessentials.com website. At first, I's hesitating to put an order in. But I tried it first time, they're really quick to respond for any questions you have. After I ordered, I received a confirmation right away with the tracking information. I recommended this website if you need anything from it.

"Best place to buy British pet treats"

Best place to buy British pet treats. Dreamies are our cats favourite brand and they are fresh and delivered promptly. Highly recommended!

"Warning do not buy from these people"

Thank you for replying to my review, but I don’t think you even read it properly. As like I said go into your return address is an abandoned warehouse where there is no signs or anyone working. I spoke to the people next door and they said they haven’t seen anyone there for a very long time. I don’t get where you guys are running this business from probably your garage at home But the communication is an absolute joke I take it the phone number for a business it’s just a phone that constantly rings for the amount of times. I’ve tried to get in contact with you. I can’t see how you’re going to Refund Me as well or even send the right items considering you should’ve done that in the first place, and you even wrote on the delivery note that you’ve sent to us that we were refund these, and it has never appeared best thing is paid PayPal and they’re going to sort it .

"Received wrong items, and non-responding customer service"

EDIT: 17 Oct
I received an email from the company, and they offered me a refund. I am glad this issue was resolved, but I am still a bit disappointed that it occurred after my review. I am satisfied with the outcome and thus have changed my stars from 1 to 3.
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I have received the wrong items, a total of 15 bottles of Olive Oil worth £200. I ordered Filippo Berio Olive Oil 750 ml, but instead received Filippo Berio Special Selection Extra Virgin Olive Oil 750 ml. Additionally, DHL left a note saying that one bottle broke, so they had to repackage my parcel.

I have sent countless emails and called a lot of times. I have not received any replies, and phone keeps ringing.

I have been ordering from this company a long time, since 2017. As a loyal customer, I am incredibly disappointed that they treat their customers like this. I have tried to contact them in any way I can and nothing. I am stuck with the wrong items that I can’t use, and one bottle that broke. I have no way to get a refund.

Beware of this company, once they make a mistake they will not help you.