"Horrible"

Horrible, horrible customer service. I applied for them in October. I returned my liners October 7th this year. I still haven't heard from anybody they claim they will get your dental records for you, if you okay it they don't. They won't respond and if they identify your number when you call them, there's no live agents to talk to as of the last month. This is a horrible company, and I think they're on their way out of business. Horrible, horrible, horrible i'm so disappointed cuz.I really wanted to work with them

"I'm thoroughly disappointed…"

I'm thoroughly disappointed to have wasted my money on aligners from BYTE, especially after learning about the company's poor patient onboarding process. The company revealed that certain conditions which posed significant risks to my oral health. I now suffer from issues with my bite, and other concerns, which could affect my jaw and teeth for life. I wish BYTE had provided adequate services to prevent these problems. I am not surprised that another “aligner” company has lied to their customers again. I will be seeking compensation from this error through the company or with legal assistance.

"Everything has went well"

Everything has went well. Now just waiting to hear back.

"The process was very easy"

The process was very easy. Everyone was professional

"I've sent my impressions in "

I've sent my impressions in
And got a text stating you all are canceling my impressions
And I've messaged the representative that was messaging me and still have yet to receive a reply
This is now the 2nd time
I've attempted to be a consumer from byte and neither time has been useful.

"Bad and Conflicting Communication"

I wanted to like this company but their communication was very confusing. They texted me constantly to follow up about my impressions kit with reminders to mail it back but a week or so after I received the kit they sent me an email that they are pausing both shipping out and processing kits shipped back while they re-evaluate their regulatory requirements and would be refunding me for my impression kit because of this. However, I kept getting texts from them asking me to mail back my kit. ??? Are you processing the kits or are you not? This poor communication caused me to lost trust in the company and I didn’t feel comfortable moving forward with Byte.

"The puddy was all dark and the…"

The puddy was all dark and the instructions said to mix light and dark puddy. When I reached out to a rep that was text messaging me to inform them of the problem and to be advised what to do, I got no response! And I'm still sitting here with a box of materials and supplies I paid $14.99 for.

"I received an email saying my shipment…"

I received an email saying my shipment has been canceled and I’d be getting a refund after paying in full, I have yet to receive a refund nor my shipment and I can’t get ahold of a real person. 😡

"so unorganized and i never heard back…"

so unorganized and i never heard back after sending my impressions. no matter how many times i try to contact them on any different platform, i never hear back.

"Byte is not giving retainers as promised by byte protection plan"

I have completed byte treatment, now they are refusing to give my retainers which I paid in advance $750.00 for what they called byte protection plan. It is the offer to provide 10 retainers over the years. Now they are asking to see a local dentist first to look for any contraindications, which doesn’t make sense when I have completed the treatment. Byte is a scam stay away from Byte, or you loose your money. They are not answering the calls.I NEED THE REFUND.