"Better but not perfect "

My teeth are better than they were, but my final result isn’t as great as I expected. I still have teeth that are jutting out, but it’s too expensive to do it again.

"I never received feedback or my aligners"

I never received feedback or my aligners

"My order was cancelled without my…"

My order was cancelled without my knowledge
(NOT sure why) - Card was debited, then credited…

"no one has contacted me after a month…"

no one has contacted me after a month of returning my impressions. No email and no one answers the phone.

"SCAM!!"

Someone contacted me daily up until I ordered my aligners and paid in full on 9/23/24. Since then, I have not been able to contact anyone to check the status of my order or refund. Transaction was never posted to my account. Money from my HSA was used and now my taxes will be negatively affected since the money was withdrawn and no medical service provided.

"Took my money for impression kit"

Took my money for impression kit, then stated all shipments had stopped. No reimbursement as stated. Terrible experience.do not pursue this company.

"Scam?"

Everything seemed normal and legit, there was great communication, received my impression kit, sent them back, then got an email saying they were shutting down temporarily and I would receive a refund for my impressions kit. No communication since, never received my refund, no updates to my personal profile, will not ever try to use again.

"Very unsatisfied"

Very unsatisfied, Byte even reached out to me and when I had showed them that I had all my pictures and responded to all their emails they just stopped responding I have yet to pay these people because my teeth look the same no way in hell I'm paying 2500$ for some retainers when I still have gaps in my teeth and NOBODY responds, do your self a favor and save a little more money and go to a dentist you'll thank me. Never again horrible experience, I would truly love for byte to remove the cost off my account but im nit holding my breath. Just save yalls money stuck with the dentist becuase now not only do i owe byte 2000$ and something dollars i now have to go to the dentist to see if we can fix my teeth correctly and i have to spend more money.... like my daddy use to say... pinchin pennies will cost ypu dollars.... just becuase some companies price point is attracrive dont go straight to them do your research! Like i should have.

"Disappointed with treatment.."

Treatment was not as planned by the time my last aligner was completed. Made some difference, but not where they said I would be. Sent in a re-order impression kit 9/26/2024, no update to when I will get my new aligners. I was told they were being printed in the lab, since then no response. I keep getting a runaround with new things to-do, but no real answers. Do not give your money to Byte, do not trust them to support or listen to you as a paying customer. You cannot trust them to do what they say they are going to do. I am so disappointed. You will not get a refund, just do not do it.

"First person I spoke with was great but…"

First person I spoke with was great but now that I am trying to contact someone because my aligners haven't arrived I am not hearing back from anyone. No one answers the phone