"Please reach out to your customers when…"

Please reach out to your customers when you are able to continue with Byte aligners.

This is the information I received:

On October 24, 2024, Byte announced the voluntary suspension of sales and marketing of its Byte Aligners and Impression Kits while the Company conducts a review of certain regulatory requirements related to these products.

"Worthless product"

I paid almost $2300 and my teeth are not in very bad shape. I was hopeful to get better alignment but I was mistaken big time. I used my aligners as described and I did not see much change. I contacted support. Support person changes every time. They sent me endless instructions and asked me send many photos. After all I dont see any visible improvement on my teeth.

Dont waste your money. Just save a little more and get a treatment from an orthodontist. So, you can get real treatment and have someone talked to.

"Absolute sham of a company"

Absolute sham of a company! They are under investigation for not doing their due diligence on customers prior to treatment. I am now being sent back and forth with the payment company and Byte in regard to my refund.

Edit: their automated responses to their reviews just repeat the above back and forth FYI!

"BYTE IS A HUGE SCAM"

I was promised a full refund for $2599 and never got it. Now I can't even call the company. They put the refund request in on November 4th. The first time I called they told me it would take 14 business days. After the 14 days I called again and they told me 30 days. On the 30th day I called and they told me they finished the refund and to call my bank. My bank did not receive the refund. When I tried to call Byte back they flagged my number and will not answer.

"Do NOT recommend/ Service unavailable "

Took my impressions, waited patiently and was informed shortly before my aligners were shipped that they had FDA issues and stopped production at large. I have been waiting for over 1.5 months for my 3.4k refund and they have not been helpful whatsoever. Currently waiting on PayPal to try and get my money back.

"Tracking your order is impossible"

Tracking your order is impossible. I was one of the unfortunate ones that placed my order shortly before the company decided to hold all orders. They sent out cancellation notice at the same time that my aligners were due to be shipped. I still have a purchase dispute filed with Affirm due to no receipt of product and Affirm still reflects the dispute is open. Communication from this company regarding their current hold on new orders is terrible

"Absolutely horrible"

Absolutely horrible. I received an impression kit was approved for aligners spoke with an advisor and paid for my aligners with third-party financing through Affirm. Then byte Contacted me and retracted my aligners and saying that I was going to get a refund within “ 30 days”. It’s been over 2 1/2 months. I cannot get a hold of anyone within this company. I have called, emailed, gone to the Better Business Bureau, and I’m working with a consumer attorney at the moment to sue this company. Affirm has been contacted as well considering Byte charged $2400 To my Affirm account and has yet to refund, I have stopped making payments for an item that I never received and it has cost my credit over 100 points. It is criminal. They are horrible at communication. If you call the main line, it goes straight to a voicemail that says all of their agents are busy and to email them which they never get back to you as well. This company is horrendous.

"Won't Give me Retainers after 1.5 year treatment"

Byte has suddenly stopped all treatments. I was straightening my teeth with them for over a year and then, I think they got sued - now they are withholding my retainers from me and saying they cannot continue with treatment until they get some kind of permission from a dentist. I think the news and BBB needs to get involved because I assume this is now happening to thousands of people who already paid and straightened their teeth only now to not be able to obtain the retainers to keep them straight. I'm at a standstill!

"Cancelled Order without Cause"

I paid for my all-night aligners, and a week later I got a tracking number for the box. 5 weeks after my payment I still haven’t received my aligners and so I emailed support just asking for an update. I few days later I received an email back saying my “aligners will no longer be ordered and a full refund has been issued.” They said it could take up to 30 days to get my money back, it’s been 3 weeks and I’m crossing my fingers. I am just confused why they cancelled my order after taking my money and me asking them for a shipping update. This interaction just left a bad taste in my mouth.

"Just got off phone with Byte"

Just got off phone with Byte. They've shut down their process to make aligners. Sounds like their aligners aren't doing what they're supposed to. Was told to see my dentist to confirm I'm still a candidate. Stay away