"Aligners don’t always fit right and…"

Aligners don’t always fit right and it’s so hard to get in contact with support

"Byte wont be there for you, but still happy to take your money."

Although I have received a refund, from a dispute with my bank rather than Byte’s actions, I feel it’s crucial to share my experience to warn others. My aligners did not track properly, despite my strict adherence to the treatment plan. I reached out and voiced my concerns, it seemed my issues were not taken seriously. My kindness and patience were taken advantage of, as Byte only addressed the problem after advancing another four trays and instructed me to backtrack, almost a month’s worth of progress, causing my teeth to revert to their previous misalignment and resulting in added discomfort.

Byte was initially responsive and eager to get me onboard, but their communication dropped off once payment was made. When everything hit the fan, Emails went unanswered for long periods. When I did receive replies, they were generic and included vague timelines like “7-14 days,” which didn’t address my specific issues. It seemed their priority was to delay or deflect, rather than provide real assistance. They also responded to BBB complaints with blatantly untrue information that contradicted my actual experience, attempting to maintain a positive BBB rating while ignoring customer issues.

Byte lacks transparency about their medical professionals. There’s no clear way to verify the credentials of doctors overseeing treatment, which is particularly troubling for a service that directly impacts dental health.

While I am grateful to have finally received a refund, it was only after self effort, including filing a dispute with my bank and escalating the issue through external channels. This process could have been avoided if Byte had been proactive, transparent, and responsive from the start.

I strongly urge anyone considering Byte to proceed with caution. Based on my experience, they failed to provide the quality of care or customer support they claim to offer, leaving me to deal with the consequences of their poor service. If you truly want a resolution, take the necessary steps for yourself—waiting for Byte to act will only lead to more delays and stress. With ongoing problems and the FDA's involvement, your time frame may be running out. Document everything.

EDIT: The reply provided here feels like yet another generic attempt to maintain appearances rather than meaningfully address customer concerns or acknowledge the harm caused. Despite their encouragement to “reach out directly,” I sent 18 emails over an extended period and received no adequate assistance—only repeated responses like “please wait 7-14 days,” with no resolution. It wasn’t until I escalated the matter through the BBB and provided documented evidence of their neglect that I finally received a response. Even then, the issue wasn’t resolved by Byte but through my bank.

If Byte had truly read and understood my concerns, they would recognize that I wasn’t seeking help but raising awareness about their dismissive approach. What’s most disappointing is not just the lack of effective resolution but also the absence of empathy for the inconvenience, discomfort, and frustration their mishandling caused.

In my experience, Byte appears more invested in protecting their public image than in reflecting on their failures and genuinely supporting their customers. This serves as a cautionary tale for anyone considering their services.

"Paid for impressions"

Paid for impressions, went through the process of doing them and returning them. Very good communication, then crickets. I read online that the company is in a lawsuit. Not a single email or text to inform me. Oh, and no refund either for the impression Kit!

"Byte owes me a refund that was approved 4 weeks ago - stay away"

I don’t think I’ve ever been treated so poorly by a business before. Byte owes me (and many others) a refund for not delivering the treatment that I paid for in full. After several years of unsuccessful treatment and multiple refinement plans, they paused all treatments in October 2024. Since then, it’s been impossible to get in touch with someone helpful to provide actual specific information about my case. They owe me a $1945 refund which they still have not issued. I was chatting with a customer service rep for 2 hours yesterday who gave the most dodgy vague responses and refused to connect me with someone who could help my case. Byte, please issue the owed refund that was approved by you 4 weeks ago. You failed to deliver on the agreed upon treatment and then left your customers hanging because you made poor business and treatment decisions inconsistent with FDA requirements.

Update on 1/13/25: I receive the owed refund 31 days after refund approval. I don't think I would have received the refund had I not been so diligent about following up and submitting a BBB claim. Regarding Byte's response below, I reached out to customer service several times per week over the course of 5 weeks, and received generic responses that did not address my specific case or concerns, similar to the response below (which, again, is generic).

"I wasn't given enough aligners for my…"

I wasn't given enough aligners for my top set of teeth. I've brought up the issue multiple times with customer support with no favorable outcome. The treatment plan was mostly ineffective.

"I finished my 14th or 15th week"

I finished my 14th or 15th week. On the 15th week my bottom teeth which are the only teeth that I needed fixing, started to shift and become painful. So when it was time to check in, I did so and One of the options was to have somebody call me. I would assume that they would have resent another impression kit. Instead I got a response saying that I need to go see a dentist. They offer no customer service. Nobody took physically call you. But they send you a disclaimer cuz they don't want to be responsible. Stand clear this one will be out of business like smiledirect

"Byte is a waste of time and money."

Pretty much wasted over $2,000 on Byte. Got more than half way through before giving up due to tooth pain and tooth looseness. I was on step 18 of 21 and told for 3 checkups straight I need to go back to the previous step due to air gaps. I stated that it’s from manufacturing and the aligners were too tall for my teeth, as they had air gaps pressed firmly against my gums. Then their warning of issues with their product came out via email, and I asked for a refund. They stated I need to sign their liability waiver to get any assistance. I refused to do that. I am not going to waive my right to be compensated for damages caused by their product, once an inevitable class action lawsuit is made. Now, I’m stuck paying their monthly bill for ABSOLUTELY NOTHING. Do not use Byte! Go through a dental practice! I doubt this company will be around much longer.

"Had a very poor experience"

Had a very poor experience. I completed the impressions and all steps to get my aligners, including paying in full up front. When my aligners did not arrive in the mail after some delays and difficulty tracking them via USPS, Byte customer service (which took multiple tries) stated that they are unable to send new aligners to me because “they were not accepting new patients.” However, I was an established patient and the only issue was needing aligners remade and resent. They issued a refund, but it was still a very disappointing experience because I had a treatment time of 5 months, with the aim to complete treatment before my wedding, but cannot do so now because of a lost package and their inability to honor me as an established patient who had fully paid for treatment.

"Disappointing"

Byte wants my impressions sent back within 36 hours of taking the impressions, but they are in Florida and I’m in Montana. Without being able to mail it express by myself they have failed to give my impressions the best shot at being on time based on their recommendations.

Additionally, I was sent an impression kit after the date they set for regulatory holds. Why would they charge me and send me any impression kit if they had already put impressions on hold due to regulatory hurdles.

"Paid $1,700 and all I got was Whiter Teeth"

I wore the aligners for five months and my teeth are just as crooked as when I started. I basically paid $1,700 to get them whitened 😒Byte Customer Support will not respond to my requests.