"2 years for a 6 months treatment plan and counting "

Aligners didn’t fully get the job done. Nearly 2 years later and A 6 month treatment plan is still not complete. All issues are channeled heavily to chat tools and self help. If your treatment plan deviates even slightly from the expected, they are shockingly bad at handling it.

"Not convenient "

They will not send you your entire plan of aligners at once, there is alot of communication via email with repeat questions and at times more then one agent asking these same questions. It's very inconvenient and gets frustrating. I paid over 2k. I don't have time for all this communication and multiple replies when I have already answered/answered the same question an email or 2 ago. They will pause your plan until you reply. That defeats the purpose of treatment and I do not recommend.

"Aligners are ok, service is terrible"

Aligners are great. However my top aligner cracked at night. I've been trying without any luck to get a replacement (it's my last one so i just need the permanent retainer mailed to me) for over 3 weeks. The aligner split into 2 pieces now and I could certainly have swallowed them if I wasn't careful. I was never instructed to stop wearing them. It's just been emails back and forth for weeks with almost Ai like ridiculous responses. Soured the entire experience as I watch my teeth slowly go back the way they were while they drag their feet on replacing the broken one.

"Easy to use "

Easy process. They do text you a lot though which seemed a little overwhelming.

"I wouldn’t give them more than one…"

I wouldn’t give them more than one star! I did my impression kit twice already and each time the tray is to big for my mouth and when I express this to their customer service team they make it seem like it’s your own fault .i spent 2k on byte and i don’t even wear my moth pieces because they don’t fit. Customer service is giving me a hard time .its their fault my impressions don’t fit!!!! They are scammers ..I got robbed of 2,000 !

"The treatment was fine, but communication was poor"

The treatment itself was fine, although it did not solve my main problem and Byte had to eventually-- after 4 rounds of treatment over 2.5 years-- give up, reimburse me, and cancel further treatment with me. My main complaint, however, is not the failure to achieve the treatment goal. My main complaint is that the customer service and communication with Byte was sooooo frustrating. Many, MANY times, I got responses about my treatment that clearly took no account of previous emails and treatment. I was told things repeatedly that had no relevance to my case. It was like I had to start from scratch almost every time I talked to them. Sometimes it took quite a while for them to respond to my emails or needs, and sometimes my issues and questions were not addressed at all. I was never allowed to speak to a dentist to ask questions and discuss my case. Once, after I had explicitly stated exactly what I wanted out of my next round of treatment, Byte sent me my new aligners, and I could see that they did not at all address the issue I had asked them to work on. When I was able to get them to listen to this, they double checked their work and told me to throw out the new set of aligners, because they needed to make a whole new set (because they had ignored my concerns and instructions the first time). This took so much time and energy that I should not have needed to waste on this process. Also, their app and website were sometimes frustratingly uncoordinated. This was from 2022-2024.

"Byte never recieved my dental molds…"

Byte never recieved my dental molds after several weeks and made no attempt to contact me. I attempted to reach out several times via email/text/phone call/online complaint and have been completely ignored, even when I asked for a full refund. At least they only scammed me out of $20 for the molds and not actual retainers.

"Communication is a disgrace, aligners barely straighten "

Communication is a disgrace, aligners did not work as advertised. Some improvement but not nearly as straight as my teeth were supposed to be at the end of the set. They try and force you to declare you’re satisfied with the product before they’ll release the retainers. Stuck wearing the aligners for weeks and can barely get a reply from them regarding signing this.

"This is a completely unethical and…"

This is a completely unethical and ineffective company. Once they have your money they make it impossible to get follow up retainers and will not allow you to speak with a human being. I went through the same thing with Smile Direct club. Avoid them because once they get your money they will not deliver what was promised. Further proof of their dishonesty is clear in their reply. IT IS IMPOSSIBLE TO GET A REPLY THROUGH THE APP.

"Waste of money"

Waste of money. I tried all 12 aligners and they did not work. Material didn’t seem to hold up or fit well.

Another issue is the only way to talk with them is by their app or email. You cannot speak to a live person! Very frustrating.

If I had to do over I would go with Invisalign through my dentist.