"Great Cusromer Service"

Many thanks to all in the LE Customer Service Team. Each contributed to solving our enquiry through their professionalism and ability.

"Very satisfied"

Very accommodating, attention to detail was great from all staff. Room was nice with great sea views and everything inside worked well. Well located near tram stations, beach and the main commercial area.

"Imogen handled my change of booking…"

Imogen handled my change of booking very quickly and efficiently.

"Lovely resorts and fantastic service "

We stayed at Sofitel Nusa Dua Bali and Sanctoo Villas at Ubud. Both resorts were fantastic. The pools and restaurants were great with great food and the service was 5⭐️all the time. We were celebrating a wedding anniversary and both resorts made it special for us with messages and special set ups in our room which was lovely.

"Imran M was so helpful and was a quick …"

Imran M was so helpful and was a quick answer to my questions and was sorted without problems
Thank you
Karen

"Cicilia B was outstanding on chat"

Cicilia B was outstanding on online chat, and she sorted my issue very efficiently and with a friendly manner. Thanks to her efforts, she was able to secure a suite for my upcoming stay, an excellent upgrade for less than my original reservation.. Something very nice to look forward to! Thank you again Cecilia B and Luxury Escapes.

"Great customer service by my assigned case manager Emily G."

Great customer service by my assigned case manager with her call to me received under 2 hours of my call to Luxury Escape. Her speedy reply call answering my queries was greatly appreciated. Her follow up email confirmation displayed good attention to detail.

"Timely and Quickly "

Sebastian R was able to answer my questions quickly and explained how payment would be made. Would have liked to be able to make an interim payment to pay down balance. Not an option, now I know that.

"Good deal! "

Used this company for the first time to book Banyan Tree Bangkok.
Got a great deal in a fabulous hotel, will definitely use Luxury Escapes again in the future.

"Cancellation Transfers"

Imogen B was very helpful when I needed to cancel transfers. The wording was incorrect but she didn’t dismiss me . She went to her manager and was given approval to refund due to misinformation in cancellation policy.