"Kylie M and Seany were very pleasant…"

Kylie M and Seany were very pleasant and able to assist me with changing the dates of a trip that I had booked the day prior, only to discover that the flight price had nearly doubled so I wanted to change the arrival date of my booking.

"Gemma was fantastic she was able to get…"

Gemma was fantastic she was able to get me query sorted out very fast and then took the time to follow up to make sure i had everything.

"Professional and prompt customer service"

I recently booked a staycation for my family and needed additional support to get the details right for us. Both Lucia M and Mikayla C were of great assistance, professional and efficient in organising our stay for us. A big thanks to them both.

"Our stay at Mantra Lorne…."

Our stay at Mantra Lorne as part of the Great Ocean Road Escape package was fantastic. The beachfront location offered stunning ocean views and easy access to Lorne’s coastline.

The accommodation was spacious and comfortable, making for a relaxing retreat. The daily breakfast had a great selection, and the dining credit was a wonderful bonus, allowing us to enjoy a delicious meal at the hotel’s restaurant.

Lorne is a perfect getaway, with beautiful coastal walks, charming cafés, and plenty to explore. This package offers a great mix of comfort, convenience, and value—highly recommended!

"Imogen was friendly and professional…"

Imogen was friendly and professional and sorted out my p[roblems. You can't ask for more.

"Your excellent staff Mintra helped me…"

Your excellent staff Mintra helped me to change my accomodation change very quickly. Mintra negotiated with the hotel for me. Thanks to Mintra, we will enjoy our stay end of this month.
I will definitely check your offers on my fututre business trip etc.

"Gemma was incredibly helpful"

Gemma was incredibly helpful, nice, professional. Could not be happier.

"Prompt and Efficient Service"

Gemma E and Lucia offered true customer service. I initially spoke with Lucia who passed on my query. Gemma E phoned back a few hours later with detailed information which answered my questions.

"I would like to Thank Lara P for her…"

I would like to Thank Lara P for her prompt and professional response to a change I needed ammended with my booking. The moment I spoke to her it was a “Can Do”and helpful attitude.
Luxury Escapes are always an excellent customer focused Company to deal with.
Thanks again Lara.

"Gold Star"

Andrew N was very prompt, friendly and helpful. Made me appreciate doing another Luxury Escapes booking.