"Change of accommodation date due to airline departure date"

We had to alter the dates for our holiday package to Bali because the airline changed the departure date to a day later. All staff at L E were fantastic and contacted the hotel in Bali on our behalf.
Prompt, precise ,excellent response from all at Luxury Escapes.
A bonus was the credit to our account for a day less stay. ⭐️⭐️⭐️⭐️⭐️

"Perseverance "

My support contact Nikita M.tried through every avenue possible to find a way for me to take up the offer by Luxury escapes for a 3 day Singapore stop on Sintosa Is. at the Sofitel hotel.
Even though my required dates were outside the range offered Nikita tried unsuccessfully to arrange my request.
Never mind , as suggested by Nikita we will keep our eyes open for an extension on the offer ,or other similar offers.
We look forward to another escape , as all our previous Luxury Escape bookings have fulfilled our expectations!

"Response from Gemma E was quick and…"

Response from Gemma E was quick and provided the details and assurances that my query was resolved.

"Pressure Release"

Prompt and professional service from Justin G in confirming our Transfer booking at VERY late notice. Cheers Justin for the reassurance!

"Sydney Staycation"

Great location. Close to ferry and light rail underneath. Plenty of dining options. Room was very comfortable and service great. We went with 2 other couples for 2 nights and thoroughly enjoyed our stay. Good value for money. Excellent buffet breakfast. Will stay again.

"Great support"

Kathryn M was fantastic to rectify an issue I had with my gift cards.

"Found out our booking has been cancelled while at the hotel"

Please stay away from Luxury Escapes if you don’t want your holiday ruined.

Booked and paid in full only to find out at the hotel that our booking has been cancelled.

Need to pay again at the hotel during checkout. After two weeks debacle trying to get out money back and requesting compensation, $100 promo voucher with a bunch of restriction offered. You can keep your voucher as I won’t be booking with Luxury Escapes anymore. Oh, and rude “customer experience team” who doesn’t care about customer at all.

Oh and we are still waiting for the difference in the payment (the amount we paid the hotel was higher and LE decided to refund the amount we paid them initially, still waiting for the difference to come through)

"Given a credit"

Having used luxury escapes over the years unfortunately we had to cancel our recent trip due to health issues. After speaking with GemmaE we were treated sympathetically and issued with a credit

"Change to Booking"

We had to change our flights and accomodation dates
for Bali. Joel S replied to my emails promptly and was very courteous and helpful in making these changes.

"Gemma E Support"

Gemma E was most helpful and dealt with my issues with professionalism and efficiency. Amazing service, thank you kindly.

Rosemary