"Worth the wait "

Everything was perfect thank you see you in 12 weeks

"Cooper was so well cared for"

Cooper was so well cared for! Lovely shampoo & blow dry!

"I booked by dog for full groom at the…"

I booked by dog for full groom at the Watford branch. I explained that my dog can be nervous but has no issues with being blow dried as I blow dry him at home. 20mins after I dropped him off I got a call from the groomer who asked me to come and help out as my dog is freaking out when she’s trying to blow dry him

I arrived and tried to calm him down however he was still very nervous. I also told the groomer that the blow dryer seems very hot. Not a normal temperature.
After 10mins she said she will not continue and I should take him home and dry him myself and bring him back for a hair cut only. I agreed as I didn’t want my dog to get more anxious.
I was asked to pay £30 for the bath which I paid.
When we got home i noticed that my dog is still dirty around his belly area so i don’t think she even washed him properly.

The haircut was booked for the following week and I was asked to wash him again before I bring him in.
I noticed that his right leg appears to have a burn mark which would explain why he was “freaking out” when she was blow drying him.

The groomer was very nice however it all felt very rushed and maybe that’s why they ended up burning my dog.
He is now extremely afraid of the groomers and we tried to take him for a haircut only but he was too scared so i ended up taking him home.

Unfortunately we will not be returning to the groom room again.

"Excellent as usual. Got a cancellation for a much needed groom."

Excellent as usual. M.

"Have been coming to the Groom Room…"

Have been coming to the Groom Room several months now and the Staff are all very nice. They always do a very good job on Teddy our Labradoodle whose coat is Poodle type and does get a bit knotty from time to time, he is very nervous but they look after him well and take their time with him

"Beautiful girl"

Bonnie goes to the groom room often, she is always nervous but very good, they love her, and look after her so well, she comes away looking beautiful, thank you so much.

"Puppy Groom (1st time)"

Great team, their reception and handover were good. The grooming was done well, extra charged for the special poodle shampoo/conditioner.
What can be improved is communication on what was done or not done for the puppy as 1st time owners do not know themselves till they reach home and review the puppy.

"Amazing "

Staff were helpful, polite and did a brilliant job. Have already rebooked to go again in September, super happy with the service.

"Friendly staff"

Friendly staff, my dog looked gorgeous after his groom! Very happy with service

"Great staff who show much love and care…"

Great staff who show much love and care for the dogs