"Product Issue With a Rather Positive Resolution"

I had issues with the chair backrest just randomly collapsing and dropping to its lowest point.
Fortunately, I bought it on Amazon!
I wrote a product review, and an Eureka employee said I should contact them directly.
Which I did, 6 days ago. No response so far.
Luckily, I contacted Amazon and showed them the same video proof I had sent Eureka, and they instantly refunded me.

After a long while and a back and forth with a support person that person hat contacted me over Amazon, I was provided with a brand new chair that cost 2x of the initial chair that I bought.
It a shame a shame that I had to go down like this, but it shows that the company still employs people who genuinely care about their customers.

"I bought their desk and the chair"

I bought their desk and the chair. everything arrived on time. My chair did come with a few tears on the fabric but as soon as I contacted support they were fast to resolve my problem. Great products and great support

"I purchased the Aero Pro standing desk…"

I purchased the Aero Pro standing desk and it's everything they claim it to be. I had a little user error putting it together but the customer service rep Su was very patient and helped figure out what I was doing wrong.

"They worked hard and tirelessly to fix…"

They worked hard and tirelessly to fix a problem with a defective piece of the desk top. They ultimately sent a whole new desk top.

"Erika at Eureka Ergonomics "

Erika at Eureka Ergonomics is a superstar- I was so so unhappy dealing with Eureka until she took over my order -
Listened to me , realized there was a problem and fixed the problem/ that’s what good customer service is all about -
Thank you Erika !

"Desks are nice and support is responsive."

So far I've had no issues with contacting support. I've gotten replacement parts and screws for my desk with no issues. Support responds quickly and is very helpful.

"Amazing products & great customer service "

Amazing products! Very trustworthy and amazing customer service. Honestly I highly suggest on shopping with them!

"Terrible so far"

Terrible so far. I paid over 1,300 dollars for a standing desk. I have received no legs for the desk. Customer service is lying at this point saying it is on its way but weather delays. I have received 10 packages - no weather issues. 5 unreturned call. Beyond terrible.

"Above and beyond support!"

Above and beyond support!

Ching from their support team helped me work through a sizing issue with my initial order. Would highly recommend their products!

"Outstanding customer service"

Outstanding customer service! I had an issue with a chair that I was given as a gift so I reached out to their customer service team and one of their representatives, Arnold Rivas, went above and beyond in helping me find a solution to my problem. Thank you!