"Solid Customer Service! "

I bought a Eureka desk in 2021 which recently started showing error codes. I reached out to Eureka and they determined the control box was bad and quickly sent a replacement. I was pleasantly surprised by Eureka's support team.

"Quick response for damaged delivery! "

I recently ordered a gaming chair from Eureka Ergonomic, but when it arrived, the box was damaged. Not surprisingly, when I opened it, the chair itself had minor damage. I reached out to Eureka's customer service, and Sue quickly handled the situation. She offered several solutions to fix the issue. I opted for a replacement, and they shipped it out the very next day. Now, I'm enjoying an attractive gaming chair that is both high-quality and very supportive. Very satisfied with the product and the great customer service.

"Eye catching office desk"

I'm absolutely thrilled with my new office desk! It's stylish design is eye catching. The build quality is so good that even if I lean against it, it doesn't wobble. Definitely worth the investment. Highly recommend.

"An Exceptional Table Experience!"

I recently bought a table from Eureka Ergonomic and it's fantastic. I discovered this brand through a friend who purchased Eureka office furniture and was very satisfied with the quality and style. Based on her recommendation, I bought my table from the Eureka website. Table fits perfectly in my dining room and looks stunning. I absolutely love it and plan to shop with them again!

"My wife love it"

My wife was in the hunt for an ergonomic desk that would allow her to work comfortably while standing. However, she was adamant about not compromising on design. After a thorough search, we stumbled upon Eureka Ergonomic and discovered they had an attractive selection of standing desks on sale. When our desk arrived, we were so impressed. In one desk, we found both the functionality and aesthetics, we were searching for.

"Absolutely Love the Ark Standing Desk"

Absolutely love the Ark 63x29 standing desk. It has greatly improved my work-from-home days!

"Eureka Ergonomic's standing desk has…"

Eureka Ergonomic's standing desk has changed my work experience! The height adjustment function is smooth, allowing me to easily switch between sitting and standing as needed, effectively back pain caused by long hours of work.

"Glad I found this computer tower holder…"

Glad I found this computer tower holder on Eureka, as it can hold my NZXT computer case perfectly. The adjustable height is great. Quality build, no doubt.

"AVOID THIS COMPANY"

AVOID THIS COMPANY - Horrible communication problems and unfulfilled promises. I have been trying to resolve an order that has gone wrong in every way for the past month. The poorly reboxed office chair I ordered arrived so smashed, due to lack of internal packing, that there were holes in it and parts had fallen out. Eureka tried to avoid responding to my many emails and calls, then said they'd issue a refund when I filed a complaint. But the refund has never shown up and once again, no response. I've never been so angry and frustrated with a seller and feel very used - promising a refund to get me off their back and close my complaint but never doing it. Despicable and dishonest business practices.

"BEWARE!!"

BEWARE!!! DO NOT BUT FROM THIS COMPANY!!!!

I ordered brown leather chairs and received bright orange chairs. And it’s not just me being picky. The chairs match an orange shop vac, and five people who saw them thought I intentionally ordered orange. Even the customer service agent I spoke with saw the picture and agreed they are orange. They aren’t even close to brown, and I’m fairly certain they aren’t real leather as described.

Despite the truly awful chairs, AND having to email and call for three days to finally get ahold of someone, I have kept my cool and been kind and respectful, only to be met with gaslighting and corporate greed.

After repeated emails pointing out that this was not just a matter of me changing my mind but that I essentially received incorrect items, and that I should not be responsible because of their mistakes, they extended a “gesture of goodwill” and agreed to waive the $425 return shipping cost if I pay the “minimum 25% restocking fee”. Assuming they only withhold the minimum (which based on my experience thus far seems extremely unlikely) that’s $400. Which means instead of the initial $825 return fees, they’re now graciously *eyeroll* allowing me to only pay $400 (at least) because of THEIR DECEIT AND MISREPRESENTATION.

So I either keep the hideous orange chairs and am out $1600. Or return them and am out $400 with nothing to show for it except a week’s worth of frustration.

This has by far been one of the worst purchases and customer service experiences. Avoid this company at all costs.