"The company's customer service is absolutely horrible"

The company's customer service is terrible. My desk was held up with a "security issue" that their poorly written emails struggled to clarify. I have spent several days (because the agents' response time is long) dealing in an email back and forth, and they never seemed to be able to clearly explain what they needed. I'm not sure the agents speak English very well. I want the very unique desk that Eureka sells, but I will never risk trying to buy a product from this company again.

"Manufacturer defect, refused to help."

I brought their 42 inch desk and when assembling it, we noticed that that there were no screw holes for both sides drilled into the supports of the desk which are to attach the left leg to the desk.

I contacted their support and they beat around the bush, asking for pictures of all sizes, including pictures of the instruction manual (which I had already provided in the initial email) before brushing me off.

I managed to get it together, but because of the lack of screws on the left leg, the desk is lacking the proper support.

It's a nice desk, well put together, manufactured and the RGB embedded in the glass is fantastic. The desk gets 5 stars.

It's their customer service which gets 2.

Edit:

Customer service for back to me and sent a new desk free of charge.

"I am starting to think the positive…"

I am starting to think the positive reviews are fake. My experience is nowhere near of those positive reviews. I never submitted a review in my life but felt compelled to warn others. I received a chair I paid $199 for as a Christmas gift for my son. It was missing an arm and I have called at least 8 times and left messages with no response. All I am asking for is a left arm not a whole chair. I even emailed with a picture of the chair with left missing arm and the response was they could not view the photo. I have never had any issue with any company or people having trouble viewing a photo attachment I have sent. This is a lame excuse not to take care of an issue caused by their own company. Why ship a chair with a missing arm in the first place and who on earth would cheat a company for a missing left arm. I'm not going on to eBay to make a profit selling one left arm of a Eureka chair. Just send me what I paid for, I paid for a whole chair. Send me the missing left arm. This is a busy time of year but it is no excuse, it has been 10 days with nobody reaching out to me for a resolution. A business needs customer service that's reliable especially if said business messes up.

"POOR customer service"

POOR customer service
Chair base squeaking while reclining
NO response to multiple emails, messages and calls for support

"Good and speedy service and easy to…"

Good and speedy service and easy to assemble.
Comfortable as well

"Amazing desk"

The desk came with detailed instructions and is a very sturdy and beautiful looking desk. Definitely happy with this purchase.

"What made my experience great"

What made my experience great , was knowing everything I was paying for, was gonna be good quality, which it is. Easy to put together , very appealing vs competitors . Top notch equipment here.

"Great product great service"

Great product great service

"Great desk"

Great desk, very solid. One thing I would like to have is the ability to purchase two more riser desks to go across the middle which is why I dropped it one star.

"Easy and fast furniture buying experience"

Very fast shipping with very good payment options! My desk showed up in good condition with easy to follow assembly instructions.