"STAY AWAY - NOT SAFE MASSIVE CRACKS and will NOT refund"

Order Placed: 9th May (for our son's birthday on 8th June)

We are extremely disappointed with our recent purchase and the subsequent service we have received. We placed an order on 9th May, specifically for our son's birthday on 8th June. The package arrived on 5th June, and to our dismay, all the wooden pieces were damaged and had gaps 2-3cm wide. We immediately informed the team, who assured us that replacement parts would be sent out.

Given that we had planned our son's birthday party for 8th June, we were devastated. Our son has special needs, and we had shown him videos of the item beforehand, assuring him it would arrive in time for his birthday. Consequently, when his birthday arrived and the swing was not usable, he became extremely distressed, repeatedly asking for his “swing birthday.” This situation was incredibly difficult to manage and should not be endured by anyone.

Additionally, upon inspecting the packaging, we found several other pieces missing from the order. We were told these would be shipped out, but amidst moving house at the end of the month, we did not follow up, assuming they would arrive in due course. We planned to fit the swing at our new home since our son kept asking for it, and we had to purchase another one to appease him.

By 26th June, a full six weeks later, we had received nothing. We requested a refund and were told the items would be collected. As of 16th July, despite asking for an update, the items have not been collected, and now the company is refusing to refund our money.

This has resulted in three months of aggravation and a complete waste of time. Never have we experienced such poor service from any company. We are utterly disappointed and frustrated with this entire ordeal.

"Great customer service with quick…"

Great customer service with quick response. Easy to get hold of via email would use again

"Fantastic experience"

After reading so many negative reviews about this company I must admit I was really worried about ordering from them..I emailed them my concerns about all the negative reviews I had read and they reassured me if I was to place an order with them they would keep me updated every step of the way..they actually did just this..I orderd the swing slide climbing frame set the 7th june all over my order arrived 12th June except the slide which arrived today the 13th June.. I have had constant updates and emails daily from a great guy called Shaun who has been amazing..his customer service skill have been fantastic and he has gone above and beyond..the delivery guys were on time friendly and made me awear the slide was missing but assured me I would get the next day which I did..fantastic experience with these guys 10/10

"Hi I placed an order on the 10th of May…"

Hi I placed an order on the 10th of May I purchased a swing and slide set with the beach pack add on I was initially told delivery would be 8 to 12 days but did receive a couple of emails saying it might be slightly longer due to a high demand it arrived in 4 different deliveries which I think I received the final delivery by 1st of June I then emailed the company asking if they would be willing to knock something off for poor delivery service which they offered me a 50 pound refund which I happily accepted my daughter absolutely loves her swing set

"THE NIGHTMARE CONTINUES"

THE NIGHTMARE CONTINUES
After a continuing issue with this company, the order finally arrived today missing many key parts. Just spent 30 mins on the phone to try to tell them, but can't through. No response to emails.
PLEASE CALL ME AND SORT THIS OUT.

"Poor and in accurate delivery"

So after waiting too long for our daughter’s birthday present to arrive they responded by not sending the full delivery. Sorely disapppinted.

"Poor customer service - 2 items missing "

Order placed on 3rd may, advised 7-14 days delivery. After 3 phone calls all on hold in excess of 45 mins advised order had been dispatched. 2 items out of 5 arrived yesterday, one more item today but no sign of remaining two items. Emails have received no reply and cannot get hold of anyone by phone, poor customer service

"No major issues for us"

No major issues for us. Ordered a full climbing frame and realised we were away when delivery was due. Emailed and asked them to delay which they responded to and helped us with. The frame arrived in three separate deliveries, which while odd didn’t really matter to me. At the end one piece was missing, I emailed and asked them to forward on and it was here within 2 days. Easy to assemble if you follow the instructions and have the right tools. Would order from here again

"Terrible service"

Terrible service, advise 7-14 days delivery, ordered on 26th April, still not dispatched on 16th May and every time I phone (after waiting almost an hour each time on hold) am told it's being dispatched at a future date, which then comes and goes. Zero apology offered for the delay.

"I have to say I would highly recommend…"

I have to say I would highly recommend . I ordered a swing and climbing outdoor set for my daughter’s birthday and the delivery date was after her birthday . I emailed the company and explained that my daughter’s birthday was coming up and if there was an option to have it delivered sooner . Surprisingly they managed to deliver it the day before my daughter’s birthday and her face was priceless! The swing set is really strong and sturdy and we are really happy with it !