"Absolute bunch of crooks!!"

Absolute bunch of crooks!!

Booked a 12/15 seater minibus in April 2019 for a large family holiday in Italy.

Received a 7 year old rust bucket today with 3 illegal tyres! These crooks knew we were taking children and they send this!! The business should be closed down and the owners jailed!

After I strong armed the delivery driver to take the vehicle to a tyre centre near my home, I asked the garage to inspect the tyres. They totally agreed and provided written confirmation of the illegal tyres. As I was taking photos the driver sped off leaving me at the garage.

I’ve reported the driver to the police and the company to trading standards.

Stay away and never use these crooks.

Photographic and documentation evidence available.

These crooks use fake names like John and Dave, but Naz, Ali and Syed all sound the same! May be the same person!

I hope your family is as lucky as mine and are able to walk away from these crooks! Our credit card company has refunded our £2,160 due to the evidence provided and we have a proper replacement from a national provider.

"DO NOT USE THIS COMPANY"

This mini bus review must have been the exact same minibus Christopher Bull had also delivered late to me on 29th August, I also would like to give a no star rating If I could. DO NOT USE THIS COMPANY! They supplied a van with part worn tyres, one of which was faulty. Trying to access their road-side assistance was a nightmare. Eventually we had to pay for a tyre ourselves and they refuse to reimburse us. Luckily the AA saved the day and got us home safe and sound without any assistance from Van hire Genie I cannot stress enough... go elsewhere. I would not trust them or their vehicles. Independent inspection of the tyres showed them all on the limit and 2 tyres on an mot advisory from back in April after covering an additional 8k mileage
DO NOT USE THIS COMPANY

"NO STAR RATING"

If I could give a no star rating I would. DO NOT USE THIS COMPANY! They supplied a van with part worn tyres, one of which was faulty. Trying to access their road-side assistance was a nightmare. Eventually we had to pay for a tyre ourselves and they refuse to reimburse us. I cannot stress enough... go elsewhere. I would not trust them or their vehicles.

"Van Hire Genie -Dangerous, unroadworthy vehicles"

Truly the most disgusting hire vehicle I’ve received , late delivery causing us to miss our euro shuttle slot. Ordered a Mercedes Vito got a Ford transit Missing wing mirror, cracked windscreen , missing fuel cap, broken seatbelt fastner , missing emergency hammers to break windows , limiter on van (not mentioned) , delivered empty of fuel and unwashed . Out of date fire extinguisher, filthy seats. Ad blue warning consistently despite filling ourselves (was advised there was ad blue in the vehicle should we need to top up). Upon our return they advised collection between 9-11. Currently sitting here waiting at 2.00pm waiting. Called “Adam” who said he did not have time to deal with this. Having advised him I have reported to DVLA, he advised me to “bring it on” !!!!

"Very unprofessional"

Very unprofessional, first we were told they cant deliver the van when we paid for delivery and collection. Then they brought a 15 seater when we booked a 17 seater 3 months in advance. Vans shown on the website are not the ones you would get. We got an old 12 plate damaged ford transit.

"Great"

Great, easy and friendly service. Dealt with David on booking and couple of other guys on pick up and drop off. All the guys made the whole process smooth and easy, already in process of making my next booking.

"Wonderful service by the company"

Wonderful service by the company. humble & well disciplined chauffeur,

"Loved hiring from these guys"

Loved hiring from these guys. Being able to name where I picked up the van from was superb, and everyone I dealt with was so accommodating. Will definitely use again!

"Do not use"

Do not use! Impossible to contact via the phone, extra charges were added for no apparent reason and the van turned up dirty! Use a reputable company I wish I had!

"11 Seater Mini-Bus For A Weekend Away"

Hired an 11 seater mini-bus for a weekend away with old friends in Devon. Mini bus was top notch, clean, spacious, well equipped and easy to drive. Hire process was very smooth with the two gents in charge. Would definitely recommend!