"Zero service"

Zero service. Misleading. No delivery of vehicle. Fraudulent. A real let down. Advise not to use and allow the law to take its course against this company.

"The worst experience i had ever"

The worst experience i had ever with a rental company, i rent from them 3 mini buses , i paid extra for automatic Mercedes 9 seater, and i get manual Ford, the price listed on their web site was around 30£ difference.

I was forced to accept it just because i really need them at that time but they boss or whatever is call me and offer me some money back after returning the vehicles, so i said should be ok.

Also i paid for delivery them at specific address 40£ each including collection, they only deliver 2 and collect one. i had to sort out the rest of them because they are busy.

I returned the vehicles and i proceed to the reception desk asking for that refund they said to me i need to speak to the costumer support team , so i call them they ask me to send an email and refund will take 30 days to reach my account, so i about 8 months now since i rent the mini buses from them and still didn't get any thing.

Also i send a few emails after never get back to me ever.

Most useless people working there, never seen something like that in my life.

"Very helpful team"

Very helpful team. Nothing was to much trouble. Flexible to your needs and always get back to you whenever you have a question. I would high recommend them!

"Good service and competitive price from a small local business"

I was happy to find a small local company that provides this service. Their quote was competitive and the salesperson (Nadeem) was helpful and responsive to all my emails and phone queries.

The interior of the minibus could have been cleaner, and I think I got one of the older models. But it ran well, everything worked, and I was able to take my party of 15 to Wales and back. I would use them again.

"Very efficient experience"

Booked a 9 seater minibus for a wedding to Cornwall..excellent customer service from Nadeem who arranged a nearly new Ford Tourneo which was great to drive and had plenty of room for six of us with luggage. Mini bus was dropped off and picked up from Essex which was smooth and convenient. Will be using the company again...Many thanks

"Overall Excellent"

The service was great, very timely. The minivan was in excellent condition, clean and fully fit for purpose, the customer service experience was excellent. I personally highly recommend, would definitely use again.

"Either incompetent or fraudulent or both"

Either incompetent or fraudulent or both...

We are a small children’s charity run by volunteers that booked a bus for a weekend to take a group of kids from London to the north. We paid for this “company” to deliver the bus to us on Friday afternoon and to pick it up again on Monday morning. I will never, ever use them again as they are either incompetent or fraudulent or both.

Nadeem who deals with the bookings is very efficient and competent which lulls you into a false sense of security. We completed all the required paperwork in advance as required.

On the Friday afternoon the bus had not arrived by the booking time so I phoned to ask what was happening. I got put through to “operations” department. The person on the phone said there were “operational” difficulties and that we might not have our bus for a few hours. Bear in mind I had called them, they had not called us to inform us of this at any point. I had this conversation with more than a dozen children waiting for the bus to be dropped off. I explained to the operations person, who had almost no command of English, that this was unacceptable, that “logistics are complicated” or similar wording is not a good explanation of why we didn’t have a bus and we cannot wait with a bunch of children sitting on benches on the street for the bus to be delivered.

It was quite clear that this bloke did not have a clue what he was doing so I phoned back straight away, spoke to Nadeem who then obviously made some calls, called me back and said a different bus was on its way and would be within us within an hour.

The driver of the replacement bus then phones up to suggest we use a different bus from a different depot… no I don’t understand how he could have been driving a replacement bus and then picking up another bus from another depot either… clearly the stories we were being told were in the realms of fantasy but in the end they got a bus to us only about 2 hours late. We lost another half an hour as we were asked to reprint the booking paperwork to recomplete deposit details of credit card.
After reprinting everything etc and getting to the venue we realised we’d already completed all this paperwork well in advance and when the driver called the office he confirmed that this is indeed what had happened. Their office appears to have no clue what the drivers are doing or vice versa.

The bus was fine (though unusually for mini bus company they drop it off empty so you have to immediately fill up).

We return to London on the Saturday night. The bus sits outside our driver’s house for two days and is picked up by the company’s own driver on the Monday morning as agreed. I phoned Nadeem to explain that we would be making a formal complaint but in the end I just thought I didn’t want to deal with this company ever again.

TWO MONTHS LATER… £208 is taken from our driver’s account by this company (a volunteer with our charity). When we phone up we are told that a congestion charge fine was incurred on the Monday that they’ve emailed us and written to us about it but we hadn’t responded. We explained the only logical explanation was that their own driver had incurred the fine and that we had received no communication from them whatsoever in the interim period. We were just told to email and would have a response in 48 hours. This was all today.

I then emailed copying in the legal firm that sponsors our charity explaining that if they don’t reimburse the money today then we will get formal legal advice and seek compensation. Nadeem then phones back to say that he has looked up the paperwork and THEIR OWN PAPERWORK demonstrates that the bus was picked up by their own driver prior to the congestion charge fine being incurred i.e. it proves it was their driver. Now we are being reimbursed but it may “take 7 days”.
We will now be getting legal advice from our charity sponsor before Monday about whether we can take this shambles of a company to the small claims court. DO NOT TOUCH WITH A BARGEPOLE.

Edit: I did eventually get a phone call from "Emran Hussain" their general manager. He did not apologise. What he did do was complain about the fact that I had left negative reviews and that I should just "move on" and "take a chill pill". No compensation, no "sorry". Really I'm gobsmacked. And then after 6 months someone claiming to be called "David Williams" has left responses to some of my reviews using exactly the same words again not apologising and again suggesting that I should just 'forgive and forget'. Perhaps Emran has two names like he works in an Indian call centre? I had forgotten but clearly people have been reading the negative reviews from me and others and their business has suffered so he's trying to cover this up. That's not how you run a business you charlatan.

"Excellent van hiring company"

Van hiring was very easy and straight forward!.Nadeem went the extra mile to meet up our needs as we needed to hire a van just to be used on Saturday and most companies only did the whole weekend. Nadeem accommodated us and made it simple by giving us the chance to hire the vehicle on Saturday morning and returning any time during the weekend that was convenient for us and he charged us only for one day. Excellent van and kind people so we’ll definitely use GENIE’s services in the future:-)!

"Very reasonable prices and delivery and …"

Very reasonable prices and delivery and collection service was great.
The minibus was clean and was good to drive.
Would definitely recommend and will be using them again.

"Great experience!"

The van was clean, new and with the specifications that I needed ( 11 seater and with 2 children seats). They didn't put any inconvenience for what or when I needed it.
Very professional all of them.
The price was really good. And the fact that they can delivery and collect the van is great!
I'll hire another one for sure!