"Horrific company"

Horrific company. After paying money upfront for the mini van hire, we did not receive the mini van as promised. For some reason they think it is acceptable to send across a 11 seater vehicle when we paid for a 17 seater. They were 2 hours late and we received no communication on why this was. Atrocious customer service where nobody wanted to take responsibility and even after the horrific experience, they did not turn up on time to collect the mini van and are now trying to take more money from us saying that the van is damaged. However we took photos of the mini van to prove that the van was in perfect condition when we returned it. Still awaiting for a refund and nobody wants to take responsibility on this matter. DO NOT GO WITH THIS COMPANY!

**Edit**
Emran Hussain - rather than spend your time replying to messages, take more time in trying to rectify your incompetent company's issues.
I was part of group who hired your vans for a weekend trip. Reviews do not need to be from the booking person only. Reviews can be written by anybody who has experienced a service from a company. Please read Trustpilots explanation on what this site is about before you accuse me of anything. I don't have time to troll your company as you are not worth my time. But I care about the general public's time and money unlike yourselves.
You are just making accusations and this is proof that you have no intention of providing good customer service as you did not even address me with manners and you are making accusations because you can't face the facts.
The proof is in your response as to how poor your service is. The people will see for themselves on how you treat your customers.

"Avoid at all costs"

Imagine ordering a 17 person minivan for a 4 hour+ drive into the country and receiving a 11 person van several hours late and without any prior communication. This is EXACTLY what happened and almost ruined the trip. Do not use this company.

"Highly recommend"

Highly recommend!
Perfect condition of the vehicle and super express service, at best convenience.

"Hired a minibus from Van Genie and we…"

Hired a minibus from Van Genie and we had no problems, the vehicle turned up and was picked up at the agreed times
Thank You.

"IF YOU DONT WANT THE STRESS."

IF YOU DONT WANT THE STRESS.
Do not do business with this company,
Fraudulent. Incompetent, False advertising. The only time you will speak to someone is when you book the vehicle and pay after that you will be asked to email customer service and never get a answer.
The company will charge you a cancellation fee even when it's not your fault ( I.e the vehicle you booked is not available but you are not told )
I emailed the company 3 days before going away and was told just this ( I had booked it 3 months in advanced) what was being offered was unsuitable so I went elsewhere. I had no choice but to cancel I was asked do I want a refund I said yes waited 2 months.My bank took the case on nearly resolved.
But please for your own SAINTY do not touch Van Genie.

"Used Van Hire Genie for a day trip to …"

Used Van Hire Genie for a day trip to Cardiff. They were very accommodating, helpful, and courteous. We had Gigi as a driver who got us there and back safely and was a very safe driver. I would not hesitate in recommending them to you and I will surely be using them again in the future when needed.

"Brilliant service my by the stafff"

Brilliant service my by the staff, I dealt with Deshan who took our booking and processed it all the way till collection. Originally our family was let down by another company ini which Van hire genie was like a god send and accommodated us with a vehicle.
Will be coming back for our summer holiday for sure!!!!

"Poor experience condition of vehicle was dreadful"

Poor experience. Placed the order over the phone and asked to pay by credit card. The employee I spoke to advised there was a whopping 16% surcharge on credit card payments. After I advised him of the new surcharge ban he still proceeded to telling me that the surcharge was payable. I went ahead and placed the order to receive a call back 20 mins later where the same employee told me I was right and the surcharge will be refunded.

Anyway, the car finally arrived (2 hours late) and the state of the vehicle was appalling. It had a huge area on the right panel with dents and scratches and the interior smelt of cigarettes. I had to go to the local petrol station, buy two air fresheners and leave the windows open overnight to get rid of the smell (never worked)

We left for our weekend trip and when starting the engine we had an error message appear on the dashboard and the engine warning light was on. Proceeded to drive to only find one of the tyres had no pressure and had to be pumped.

Cut a long story short the condition of the car was a disgrace and I would not reccomend this company!

"minibus 17 seater.."

Everything was smooth from the start until the day we returned the car. The minibus was not new but we did not have any problem at all with the mini bus. We dealt with mr deshan and we look forward for a better or good promotions in the future.

"17 Seater Minibus"

Everything I was told I would get I got so no complaints. They were easy to reach & I had no problems with anything. I dealt with Asim, kept me informed at all times. Used the 17 seater minibus to travel with family to Europe & minibus gave us no issues.

I would use them again.