"I would like to specifically commend…"

I would like to specifically commend Asim Abbasi at vanhiregenie, who managed my rental of a 9 seater in the first week of May.
Having spoken to other vendors, I was immediately impressed by Asim's understanding of my requirement and offerings to best accommodate my needs.
Later, to accommodate a small change in my plans, Asim liased with the drivers and ensured the process was seamless for us. 5 stars!
Thanks!
Y

"Booking straight forward"

Booking straight forward, folks on the phone very polite and helpful, efficient service. Same chap delivered and picked up van to our house. He was very good - prompt and helpful, working late hours to get vans delivered. Give him a pay rise!
Thank you - we would use you again.
RL

"Very friendly service"

Very friendly service, helped me all the time whenever needed

"Very friendly and responsive service"

Very friendly and responsive service. The mini bus I hired drove well and was clean and tidy. Van Genie have responded very well to all requests I have had and were very good to deal with

"Very good van hire company!"

Best prices, easy pick up, wonderful staff and easy of returning as well.

"Good driver and very patient and Helpful."

I’m Jesseline from Indonesia. The first time rent 17 seaters van in UK. And was handle by the marketing Called Deshan. He is a good one and patient to handle me. And once arrived at UK. We picked up by the driver Called GG. And he is a more patient guy and helpful with our large and a lot of lugagges. And he drive us along UK to scotland for 8 days, good driver too, recommended for him !! Thanks GG.. me and all my group was enjoy the trip 😊😊

"Disgusting and disgraceful company"

The hired van turns up 3 hours late... and it wasn't even the right one. No communication whatsoever with shocking customer service. Then they have the absolute nerve to charge for damages that suddenly appeared out of nowhere even when we already took photos of the van before and after hire. Will be reporting to trading standards if they continue to chase for damages.
EDIT: After looking at this companies fake reviews below to compensate for the genuine bad reviews I have reported the fake ones to Trust Pilot and will write a lengthy email to them detailing their fake reviews on all sites not just this one.

"I booked in the last moment for Easter"

I booked in the last moment for Easter, all my plans were really gone but in 3 hours I had the minibus in front of my door. I already recomended them to my friends.
Very good service and a trusfull company, not frequently in this country!

"I recommend,"

I recommend,

More than happy for the service. I had the vehicle at the exact time at the airport and the one that I requested. The driver that dropped it proved to be very helpful and explain everything that we needed to know.

I will use them again surely

"AVOID. Fraudulent, incompetent and cannot be trusted."

AVOID. Completely dodgy and should not be trusted.

Our group booked a large people carrier to be delivered early one morning. Needlessly to say, they didn't arrive nor provide an update as to why.

We continuously chase and are then fed excuses : first that the they don't know where the driver is and that it's not their problem ( ? ), then refuse to answer the phone for an hour, THEN turn up over three hours late…….with a vehicle nearly **half** the size of the one booked. The excuse this time? That the other one is stuck France.

Fraudulent to the core. My case is common of them if you check the net for reviews, it was just too late for us.

**Update**

From the response below, you can see the 'warm and friendly' team you would have the pleasure of dealing with.
They also don't seem to understand how reviews work - for instance, if my partner books us both a flight and we both receive terrible service, we can both critique the service.