"Great service every time..."

All i can say is excellent i have used the the online, just linen department several times. Communication is excellent as is the delivery service, they email to give you delivery times, which you can change if needed or you can say to deliver to a safe place.

"Very disappointing delivery and zero response to complaint on website order - I won't buy from them again!..."

This is an excellent store with great product range and very good staff in the Skipton shop, HOWEVER, I made a huge mistake in ordering online and making a decision to pay £7:50 for next day delivery which did not happen. I stayed in all day waiting for the goods and at 18:09pm received an email,from them saying delivery would be the following day. I wrote to complain and request refund of the 'extra' £7:50 but have not had the courtesy of a reply. Quite honesttly this is not about the money - my order was for nearly £400 but it is about 'customer service' and I feel they did not meet their contractual obligations and, as such, will never buy from them again online nor could I recommend othes to do so.

"Appalling..."

Ordered item,paid via PayPal and received e mail from PayPal saying payment had been issued only to receive the next morning a message from this company saying that the order had been cancelled by them and no money had been taken...I checked my PayPal account to find it had been taken!! Spoke to customer services via chat and was informed the order had not been cancelled...and would be delivered hopefully within 5-7 days, when my order was placed it said delivery 3-5 days.this company do not know what they are doing I am now awaiting confirmation of my refund as I have cancelled the order, but from the dealings so far not holding my breath!! Avoid this company like the plague is my suggestion

"brilliant..."

Have ordered before from Dawsons and had excellent service. It arrived very quickly, about 3 days I think considering it was over christmas. Well packed, I received updates via email about delivery, and arrived exactly when expected. Would not hesitate to order again, good prices and good service. Also the web site is easy to use, highly recommended.

"A superb online store with excellent customer service and products..."

I have used ecookshop more than once and they have ultimately ended up on the top of my list for stores in this category. An order is sent quickly, everything is well packed, they have a superb customer service attitude and their products are well priced and varied.

I am usually specific in what i am looking for online and time and again I am drawn to ecookshop... not only for price but their ranges are top notch. They sell all the best brands.

There are sometimes special offers to get a percentage off your shop. Always a plus point for me when you have to get something for a gift or home.

Delivery always includes full tracking with regular email updates - an absolute bonus when you might not know if to go out or stay in. I wish everyone did this.

I genuinely cannot fault them in any way at all.

Well done ecookshop! 5-Stars all the way from me. I think you would have to be pretty petty to fault them.

"Very good indeed..."

Good price better than others, easy online ordering process, delivered in 2 working days by a good courier service with accurate online tracking and regular email/text updates. Expertly packaged together with an unexpected free gift of 6 very nice Dartington wine glasses for orders over £100. Impossible to fault in any way. Thanks.

"Excellent Customer service..."

I bought two duvet covers; one was excellent quality, the other was not so good and wanted to return it . I received such good service for arranging the return ; which I find is just as important to have good customer service when returning items .

"Disappointed...."

I purchased a Kitchen Aid Food processor from Dawsons on the 7.1,15. I was delighted with it, and the staff were very good. I made a very big mistake by not trying all the attachments out when I bought it because I didn't think there would be any problems. The first time I used the dicing attachment it jammed and wouldn't work I took it back to Dawsons store in Skipton. The staff was helpful and was going to replace the machine I,d bought or give me my money back. I waited in the shop for over an hour with two small children while a shop assistant tried to free the dicing kit. I thought It was my fault it didn't work correctly. With hind site I should have exchanged the machine. When I tried the dicing kit again at home it again jammed and wouldn't work. I phoned Dawsons the next day and was told by them because I had exceeded the 30 day money back guarantee by about five days I would have to deal directly with Kitchen Aid. This involves phoning them and arranging a time for the machine to be picked up. The couriers work office hours, so if you do as well, they ask you if you can leave the machine at a neighbours for collection. Or leave it in a shed or out building at the back of your property, at your own liability. I don't have an alternative address and it wasn't possible to take time off work. Dawsons said I could take the food processor back to their store for the courier to pick up from there, but I would have to phone Kitchen Aid to make the nesessary arrangements. The machine was £349.00. I haven't had the machine now since Febuary.Plus I haven't had one phone call from Kitchen Aid to say when the machine will be back. Mrs Shuttleworth.

"Very helpful and know their stuff..."

They price matched everything I asked them to as I found a couple of items cheaper online and happily organised delivery for the day I requested. A few days later they had a sale so rang to ask if I could adjust the order to take advantage of any further discount and they happily refunded me the difference. All the staff I spoke to were very helpful. Website was fairly easy to navigate as well.

"I dont know how to do now, I used it and the quailty......"

I boght this cooker (Staub - Heart Cocotte Cherry) ,and when I recently use this ,I found that the Pot body and the lid cannot be closed completely when I cover the lid. And the pot cover also will shake on the top all the time!!! It is the quality problem! my god.