"Fantastic service"

Fantastic service, would happily shop again!

"Fast and efficient service and delivery."

Fast and efficient service and delivery.

"AVOID this crappy company"

Their systems are antiquated and if you fall into one of their 'potholes' they just denigh the problem and say 'talk to the hand'.

The result was my package went to the wrong address and they would not even refund me the poxy £3.30 postage to cover the cost of my having to pay the postage for a second time to get the package sent onto my home address.

Their card payment form is not comprehensive and modern enough. I am in the slightly unusual situation of having a card that's registered at a different address from my home address (all legit and in the family!). I want the bill and the package to come to my home address, not to the CARDHOLDER address.

I buy things from all over the internet: millets, gap, woolovers, Cotswold, urban outfitters, etc... and always just put my home address as both billing and delivery address, and payment always goes through fine (with security question)

but on Hawthorn Health's antiquated form you have to say at the beginning what the billing address is and then check a box to say deliver to different address. I just put my home address for billing, as I have done for every other company I've ever used, and so did not need to check the 'deliver to different' address box.

The payment was then refused because it said billing address (by which they actually mean CARDHOLDER address) was not correct. So I changed it to cardholder address and so package was sent to cardholder address instead of to my home address, because the box saying deliver to different address was still unticked. I can't have been expected to remember this, and even if I had there was no opportunity to go back and update the earlier details anyway.

The point here is that this complaint may be a rare one but it is a VALID one (proved by the fact that most responsible companies HAVE thought about this particular scenario and adjusted their systems to deal with it.), but this lot just don't want to know.

(I've also just noticed a discrepancy with prices. I went straight to their site via a google ad, with the product marked at £3.68 but if I go to their website via different route the product is £3.12, so something weird going on there).

I am also very annoyed because I have used Dolphin Fitness in Sussex in the past who are very efficient but I objected to the amount of packaging they were sending my items in. But this lot are not only a bunch of amateurish numbskulls that give e-commerce a bad name, but they also use a ridiculous amount of packaging.

oh yes, and they don't answer the phone. You just get a recorded message telling you to email.

"Good prices and that's about it"

Good prices and that's about it

Should use more sustainable packaging & less polystyrene!

Customer service could be a lot better.

"DO NOT USE THIS COMPANY !!!"

DO NOT USE THIS COMPANY !!!
Please avoid them ! This company uses yodel delivery system , they claim they delivered your parcel.
The tracking system will not show where they left it - just saying "left at your porch "
it's a joke !
No card left behind saying they left it at your porch ,so sigh of delivery at all .
Seems to me like just take money from many costumers and totally ignore the costumers .

"Great service so far."

I've placed a few orders with this company, and have always received a great service, and experienced no issues. I've just read reviews here, and am surprised. I'm hoping that the bad reviews are from a small minority who felt the need to express their frustrations after experiencing problems with the service. I'll still use them in the future, as my service this far has been positive, and the choice and process are so good.

"Very unhappy - won't use again"

I ordered 6 x packets of Kallo Caramel rice cakes and actually received 6 x Belgian Chocolate rice cakes. I emailed to ask ref changing the item was informed that they would only consider an exchange if i sent them an image of the Chocolate rice cakes,?! Really,!! I described the item they had sent in detail & apart from the fact that I had no idea how to send an image (yes i am quite elderly) I wouldn't do it on principle.

"Excellent service"

I made my first purchase this week and despite all the other reviews I thought I would take a chance. I tried calling as I wanted the items asap but there was an answer phone and I emailed them. I received a prompt and courteous reply stating my items would be with me within 2-4 days (that was yesterday). Today I received my items.

I am very pleased with their service and also the price. I have seen other comments about service, delivery, payment, etc. I paid via paypal - so no issues. I didn't pay extra for faster delivery yet I got them quicker. I will continue to buy more from them and I hope their excellent service continues.

"They blame customers when listings wrong"

Their prices are good, and I've had a couple of orders where everything arrived as ordered. However, I've had more times when things went wrong. For example, I ordered clear spring matcha tea, but got sunflower oil- The picture and description were for matcha tea, but the title said sunflower oil. They refused to rectify things. Another time I bought sterol tablets listed as 1500mg 30 tabs, but the listing didn't make it clear that it took 3 tablets to achieve 1500mg, so I effectively paid 3x what I expected. Just this week, I ordered 3x 1050ml laundry liquid, to only receive 1. They said the 3x meant triple strength, but there is no mention of triple or 3x on the product packaging, so again I feel ripped off- I would never have paid that for just 1 bottle. I also ordered 6 x pesto and received 6 jars, so I think it's their error given that they used the same 3x or 6x form, but they won't accept it, so I'm stuck with triple price laundry liquid.
I've also had a number of orders with missing items, and plenty with damaged one- Boxes of lentils in small packs arriving with no padding around them split etc.
You also need to watch their postage charges. £3.99, but go over a certain weight and you end up with 10.00 + charge.
Their prices are generally good, but their customer service is appalling, and I don't know if the savings are worth the stress.

"Avoid Avoid Avoid"

After placing 1 order this company took 3 payments of £22.86 from my bank account they say there is no trace of payment but money has been taken . Either it's a scam company or their website payment page is wide open ..