"I ordered on the Thursday evening and…"

I ordered on the Thursday evening and parcel arrived first thing on the Saturday morning . Fast service.

"Worst company ever"

Worst company ever! They sent me the wrong item I contacted them no response! Don’t expect to get what you order from the company! Bad bad bad company

"Item arrived with broken seal- refund issued"

Ordered a jar of Japanese plums (umeboshi) in mid December and didn’t receive them until 1/31. When they arrived the vacuum seal button on the top was popped- indicating that the jar was not sealed. I think this is unsanitary and I’m disappointed my purchase isn’t suitable for eating.

ADDENDUM: I’m updating because Hawthorn issued a refund and it was very easy to deal with their customer service. Still recommend to keep in mind that shipping to the US took a long time.

"Great Service"

Fast and efficient, product well wrapped, very happy with this company

"Excellent service"

Excellent service, fast delivery. Great prices and very good choices.

"Very good"

Good price, fast delivery . Colman’s mint sauce. Thank you very much

"Usually fast and reliable."

Service usually fast and reliable. However one order (out of about a dozen included two of the wrong items, and sometimes there is a large amount of non-recyclable fillers used in the packaging. Crumpled paper would be more eco-friendly.

"Great products at a good price and…"

Great products at a good price and delivery is surprisingly fast.

"Great service: keep it up !"

Product arrived promptly, was well packaged, and up to usual high standard. Thank you.

"Great value products and a good service that needs a couple of tweaks"

An excellent company offering what seems to be a wide range of products at very competitive prices. I started using HH when my local Sainsbury's stopped stocking Lizi's Granola, which I eat for its low glycaemic load rating - I have reactive hypoglycaemia, so benefit from foods that release their sugar slowly. I have given four stars instead of five for two reasons: firstly, there is no means to look through your order history and simply re-order what you had last time, which is what I usually want to do. Secondly, when you try and right click on a product on the order history to open it in a new tab, you get a copyright warning but no new tab. Two ways in which HH makes it unnecessarily harder to re-order. Other than that, next day service is always reliable and this time I am glad they have cut down on the very wasteful and unnecessary packaging used in previous orders.