"I ordered some organic cocoa off Amazon …"

I ordered some organic cocoa off Amazon from Hawthorn Health in early December & it just never showed up & their customer service is not responding. Beware!

"Great Service and On Time Delivery"

Placed my order on Tuesday, and after contacting the company to get an estimate of when it would be delivered my email was responded to promptly, and my order arrived earlier this morning, in perfect condition.

Will definitely recommend to friends looking for health products.

"Great prices and excellent service"

Great prices and excellent service. Can not recommend this company enough!

"Wish I had took notice of reviews!"

I ordered a 12 pack of Jacobs Fig Rolls and received Mcvickies Fig Rolls. The packaging wasn't jst poor it was none existing! I will NOT be ordering from these again.

I would like to add to my feedback.."hawthorn health replied immediately to my complaint, issued a full refund and said to keep goods anyway as a gesture of good will"..They have gained 2 more stars for excellent customer service from me!

"Ordered twice in the last year and …"

Ordered twice in the last year and found service to be excellent, no complaints and no reason to give any other rating.

"My experience is the same as the rest …"

My experience is the same as the rest of the negative feedback on here - speak to the hand just about sums it up!

"I've been using this company for years …"

I've been using this company for years and they deliver quickly (as long as they have stock) and are cheaper than anywhere else. My only small critIcism is that their stock levels and web ordering system are not always in sync. I have on one occasion bought two products and received only one due to one of them running out of stock. It was a little frustrating as I needed the product and was dearer elsewhere. But they refunded me as soon as I told them I'd paid for two and received one. They also told me I'd have to wait a few weeks and need to re-order when stocks had been replenished - which did mean checking back every week. Anyway, all companies have room for improvement, their communication to customers could be better along with their stock system. However, I'm giving this company a 5 because they are ethical, responsive (when things go wrong) and provide unbeatable value on good quality products and deliver quickly when they have stock.

"I have been ordering from Hawthorn …"

I have been ordering from Hawthorn Health quite frequently over the past year, and despite the negative reviews, I have had very little problems with them. I mainly shop on there for the health foods, which in other places are usually very expensive, but this site has excellent prices and has saved me a lot of money. They are quick to dispatch, and I usually receive my order within at least three days, even on the budget shipping. Customer service is great, speedy to respond if I have any queries. I also get emails when my order has been processed and dispatched, and if it is arriving in separate shipments.
They do use Yodel to deliver, which has never been a problem for me. Some people have been leaving negative reviews based on issues with Yodel, but I believe it all depends on what courier driver you have in your area - mine just happens to be very efficient. I have always had my items delivered straight to me or left outside my flat when I am away.
Overall, my experience has been very positive with Hawthorn Health and I do recommend this website if you are looking to save money.

"Ordered a product and foolishly didn't …"

Ordered a product and foolishly didn't choose the tracking option for delivery. However, the product was delivered successfully and was extremely well packaged. Would use again.

"Excellent!"

Have used Hawthorn Health several times. Good service, very prompt delivery. Good prices too! Recommended.