"Filled in their contact webpage and…"

Filled in their contact webpage and sent it off into the ether - but no response. Tried a different tack: traced their email address and emailed them, but the outcome was the same - no response. If they won't communicate I shan't waste my time on them in future

"Utterly, utterly useless, duff info too."

I've bought from Condell several times over the years but after this experience it's the end of the road with them. Utterly, utterly useless.

I bought 6 lintels, selected my delivery day, got an acknowledgement, they didn't arrive. Long story short - I got a part delivery last week plus one item that was completely wrong. Ten days late, I'm still trying to sort it.

They promise to ring back and don't. They tell you it's been collected by courier or blame the courier for not picking it up but either way, it's still not here. They don't answer the phone half the time. They don't reply to voicemails or e-mails. The "live chat" with "Customer Services" is a dead parrot, pining for the fjords. I've been stuck at number 2 in the queue so long I've given up. And of course, the IT system been down, or is probably about to go down as soon as I put the phone down. That's never a good sign but always a good excuse.

Others suppliers are a couple of quid more expensive and bomb proof reliable in comparison. Use one of them. I don't know if Condell are just too busy to cope or have the wrong people at the sharp end.

"No refund for cancelled order, no reply from customer service, dispute raised with CC to get money back."

I have had to raise a dispute with my credit card company related to an order with Condell after this was cancelled and not refunded. No reply from Customer Service despite several emails sent.
I don't care if they are hundreds of pounds cheaper on products in the future, I would never bother to order from them again.

"No need to shop around with these guys"

Very knowledgeable and friendly sales team, helped me chose the right product and almost half the price of a known reputable builder merchants. Also delivery next day, all the way in deepest, darkest Cornwall.

"Very Helpful!"

We have been using Condell's for years, Jake is very efficient and helpful. We always recommend Condell's when it comes to lintels, bricks and blocks.

"Jake and the boys are very helpful and…"

Jake and the boys are very helpful and always a 5 start service

"Condells are top suppliers again in 2021"

Have been buying bricks from Condells in Horsham since they opened the depot , and Sutton before that. A first rate service from Jake and David who have never made promises that they couldn't keep. Not only do they keep a wide range of heavyside products at the yards , but transact direct to site loads with the same efficiency and lack of drama. One of my top suppliers in 2020 and again in 2021

"Always used Condells and dealt with…"

Always used Condells and dealt with Jake. He always keeps me updated with my orders and has excellent product knowledge. Would recommend these guys.

"Best staff, and best prices!!"

Always helped us out with a huge variety of materials, even if they don’t keep it I get it quicker and cheaper than my suppliers!, best stock for heavy side on the ground as well, Jake Long always helps me out with all our supplies 🙌

"Absolutely useless"

Absolutely useless. I ordered Velux windows and rooflights and after 4 months wait they never arrived. I had to chase and make so many calls to get any sort of feedback. I had to pay an additional £800 to the scaffolders to keep the scaffold on for longer so water didn't pour through the holes. I managed to get the same items from Selco on the same day and got a window specialist to make a flat roof light for me. In all I saved £1000 from the overall price by doing this. Stay away from useless Condell Ltd.