"Bag of sh1t"

Waited 2 and half weeks for order to be delivered which was suppose to be delivered 3 days after order. One of the items sent out was wrong . 7 phone calls and 3 emails later trying to get product swapped over after 5 weeks I give up and told them to pick up wrong item and asked for refund. That was more than a week go and they have picked the item back up but no refund yet. 7 phone calls 3 emails over 6 and half weeks and still no joy. This company are a bag of sh1t

"Excellent Service!!"

Best prices on the web, fantastic customer services!!
Ordered 12 x Velux windows on Monday, received Wednesday.

"Steel Lintel"

Purchased a lintel from this company and was told It would take a few days
Product arrived as promised on the date given
The staff at Condell were very helpful
Great service

"Very Good service"

Very Good service. always good on price

"Very poor service"

Very poor service, place an order online and over a week later I still had no idea when it would be delivered. Been calling them for 2 days and getting passed around from one person to the next.

I was intending to use them for a much larger order but wanted to see what type of service they offered. Won't be using them again and would not recommend.

"Great service!"

Helpful service team to identify product required and prompt delivery. Would definitely use again!

"Good Communication"

Couple of little snags with non-availability but great feedback from staff, especially Mick in Sales - a real asset to the company.

"Pleasantly surprised"

I ordered some timber for a workshop build then I came across these negative reviews so was very apprehensive when the time came for delivery.

My delivery was delivered in two loads, the first on a Monday and the remaining timber arrived 3 days later. I was at first a little disappointed as I had expected it altogether or at least a call to say they were out of stock on some of the timber, however this didn't affect the build as by the time came to use the missing cladding it had arrived.

I had a couple of damaged/warped pieces which they replaced without quibble.

Now the important thing is value for money...... I struggled to find any supplier local to me that came anywhere near the prices I was given by Condell. Yes there were a few hiccups but nothing major and the quality of the timber is adequate.

I will definitely use them again next summer when I build a log cabin for the children.

"Very bad customer service and sub standard products"

They tried to deliver a sub standard product which we refused and they still wont refund three weeks later. They are just a reseller and don't care about the products they are selling. Stay well clear of them.

"poor service failed on two orders"

Ordered some lintel's from the company, promised delivery 3 days later only one showed up, chased the company to be told would be delivered the next day. Rang them as builders were on site waiting for them told 3 times Def on the lorry did not show. Rang the following day to be told no sorry were never out for delivery. Turned up the following day after speaking to the manager by courier.
Thought I would give them a second chance ordered and paid for goods for next day service to be told sorry to busy can poss do the following day. Asked to cancel order said would do it there and then, order cancelled 4 days later. Very poor service management need to get a grip of there staff