"Poor Customer Service"

After paying for a bedroom suite in full, part of my order arrived after 6 weeks. This was acceptable as was stated 6 weeks on the original order. However, the condition of the boxes and contents was not good. After complaining to service dept via phone and email, I was informed new parts would be ordered for me, to arrive by the following Friday. Unfortunately this did not happen, and as I was going on holiday soon after, it was eventually delivered and left with a neighbour. However, when contacting Bedkings, I was informed they would chase up the parts and contact back. They did not, I found out what had happened when returning home. Some of these parts now need replacing as they are a different colour to the original. I have chased this several times, each time getting a different story. The second part of my order arrived after 13 weeks, 9-12 weeks was stated on the order. There are scratches on the front of the cupboard but am not contacting Bedkings because I feel am wasting my time. The whole experience has been depressing and I will never use then again.

"Very efficient service"

Very efficient service - delivery people were excellent and the bed is just what we were looking for. We have no hesitation in recommending Bed Kings.

"Good stuff"

Good quality,easy assembly.....👍👍👍

"Wardrobe smaller than exspected"

Wardrobe smaller than exspected, but all in good condition and pleased with the bedroom set

"In less than a year, Bed frame has broken and no-one has contacted me back regards replacement"

I bought a very nice stylish bed frame (which took 5 months to deliver rather than the quoted 3 months). To my shock, the bed frame support broke whilst my twenty year old son stood on my mattress changing my light bulb. I contacted customer support by both phone and email and was promised some action. However it has been 5 weeks and I have not been contacted back by customer service regards repair or replacement.

"Nice shoe cupboard"

Nice shoe cupboard. Seems good quality

"Bought two beautiful sideboards"

Bought two beautiful sideboards, which are great. However, they took like 6 months to arrive (rather than the quoted three). The delay itself is no problem really, global shortages etc, but there was no communication until I enquired about impending deliveries

"Wonder man"

Wonder man
Super helpful and happy

"Excellent!"

We ordered bedroom and lounge furniture and are delighted with both.
Excellent quality, really well packaged and easy to follow instructions.

"Very helpful staff"

Very helpful staff. Delivery was excellent. Drivers very friendly and helpful. My bunkbed and mattresses are everything we hoped for. Great service.