"Immediate response no waiting in a…"

Immediate response no waiting in a queue. Able to access all my details straight away and able to ascertain my current status with regard to my accounts.
Friendly polite and very helpful.

"Advisor was extremely helpful thank you…"

Advisor was extremely helpful thank you so much for helping definitely needs a promotion. Helped alot after the bad experience recieved from previous advisor.

Previous advisor Rafael was extremely rude and aggressive needs to be sacked immediately not helpful and refusing to put call through to anyone that can help

"Very helpful"

Very helpful

"Brilliant help on our set up"

Brilliant help on our set up
Thank you

"Don’t provide PAC code STAY AWAY…"

Joined for mobile sim and the coverage is horrendous i’ve already just come out from a bad network and I’ve just went into another (Onebill) their system won’t generate a PAC code! Which I swear it is a legal requirement to have? By Ofcom the customer support on live chat is absolutely useless. They just tell you to call a number. I shouldn’t have to call a number in the first place to get a simple PAC code it should just be a text but nope god awful sort this out or I will be taking action…

"New phone no instructions!"

He sorted out my problem quickly and without any fuss

"Jamal was extremely helpful and managed…"

Jamal was extremely helpful and managed to resolve problems that had been created by XLN as part of the transfer from my analogue services to the new cloud based telephoney services. I had been invloved in a number of calls with XLN staff over the last three days and it was refreshing to have someone who actually kept coming back to provide an update on progress.

"Really helpful with issues"

Really helpful with issues

"They answered the call quickly"

They answered the call quickly. They were efficient and understood what I needed. They were very polite.

"Broadband issue"

I had a problem with my broadband which was dealt with very efficiently. I am very pleased with the way the call was handled and the issue resolved.