"Very nice and supportive"

Very nice and supportive

"Too long to wait!"

The call handler Sam was very impressive.
could sort out all my queries.

I was on the phone for over 44 mins though so very disappointed by the length of time.

"Patient and polite "

Patient and polite . Thank you

"Asked a question and got an answer and…"

Asked a question and got an answer and solution immediately.

"Arthur and the knights of the round…"

Arthur and the knights of the round table fixed my problem once again. Legend!

"Your guy was very patient and helpful…"

Your guy was very patient and helpful with my boostbox issue. This device seems to give trouble every summer and forms a vital link. i'm not sure if the device is working again yet because it takes aparently 40 minutes but I'm confodent.

Only problem is the half hour wait on hold.

"Answered the phone quick"

Answered the phone quick

"Takes a long time to get through to a…"

Takes a long time to get through to a operator, but once my call was answered the operator was very helpful

"5* for Lubna"

5* for Lubna
After some difficulty getting an issue with our account resolved and feeling frustrated at long wait times on the phone and speaking to several different people, finally got put in contact with Lubna. She was kind, patient and professional, got the matter fully resolved and restored my faith in Onebill.

"very helpful"

very helpful, clear and completed the task quickly