"Excellent customer service"

Have bought from Lulu Guinness on a number of occasions and never had any issues. On this occasion the manager at King Street excelled herself and really went out of her way to find an item that was almost out of stock. She was very helpful and friendly throughout.

"Lulu Guinness - a company that values its customers!"

I recently placed an order of a purse for a friend to send off as a gift to her niece in Australia. The item arrived in lovely boxed packaging as expected, but the accompanying dust bag had a flaw.

I contacted Customer Services and received a swift reply to let me know that the item ordered didn’t normally come with a dust bag, however I could go to the store to collect a replacement if I wished.

I visited the Covent Garden store and collected the replacement. I couldn’t resist having a cheeky look around the store and I enjoyed a lovely chat with the Store Manager.

I really rate the customer care from Lulu Guinness. Some of the bags are considered purchases, but you can be confident of the quality. All LG products have a 12 month guarantee. I got my beloved Daphne handbag repaired when one of the rivets came off. It’s still going strong and it looks as good as the day I bought it!

"Superb company"

Superb company, I ordered a travel case on Tuesday and it arrived Wednesday morning in time for my weekend away. I didn't pay for next day delivery so I was delighted.
My travel case is GORGEOUS, it is bright red and looks and feels luxurious.
I wil definetley purchase from Lulu Guinness again

"Exceptional"

Excellent quality products and outstanding customer service. This is my go to retailer for bags and accessories.

"Customer service second to none !"

Customer service second to none !
I bought a lip keyring to match a Valentina bag ( I use the key rings as handbag charms)
Lost the key ring as it must of come off the bag somewhere .
Of course - sold out now .
I rang hoping perhaps it was a possibility one would be hiding in a warehouse somewhere!!
The lovely lady I spoke to explained that there were 2 showing on the American website and she would try and transfer them to UK, which she did straight away and I kept checking, after an hour there were two back for sale and I nabbed one.
She was such a lovely lady …. SO helpful .
I feel very lucky as I know I have a replacement . I will be more careful with this one !
Janine

"Great company"

I wanted people to know how wonderful and helpful this company are, I purchased a nano lips clutch bag it came with some scrapes on it I emailed them not only did they give a full refund but told me to keep the bag as well, where would you get such great customer service not only a refund but keep the bag I wanted to say a big thank u to lulu Guinness for such a king gesture which I was totally not expecting ❤️

"My first order at LLG"

My first order at LLG. As they are transitioning warehouses their website stated 5-7 days delivery. The order arrived within 48 hrs. Packaged beautifully with both items in 1 package. I am very impressed and will order again for sure.

"Excellent customer service …"

I bought a vanity case and matching cabin spinner which was received in excellent condition and very well packaged. Really pleased with the quality of the products too!
Would also like to say that LG customer service is excellent as I had placed a smaller order which I wanted to cancel as I had decided to buy more things. LG replied to my email within a few hours and when I contacted them again to ask if they’ve received the returned parcel, I was issued a full refund immediately with no quibbles. Very smooth transactions and would certainly buy from them again!

"Always a Top Service."

As ever aFirst Class Service from the team at Lulu Guinness. they contacted me letting me know that there was a delay in delivery ,ten mins later the parcel was delivered!!! GLF.

"First Class"

Excellent Customer Service
First Class
Thank you