"Worse company i have evet dealt…"

Worse company i have ever dealt with.bag ordeted was faulsly advertised.have had it bk over a week still saying waiting for conformation .appauling servise.First and last time i wi be using company

"The worst experience I’ve ever had I…"

The worst experience I’ve ever had I ordered a bag paid 300 and the dad said they delivered it when it was checked it’s showing as left out side where I live witch is a block of flats asked all my neighbour and there all saying they haven’t got it so I understand lulu Guinness wanting to investigate but it’s been over a month and they said it would only take 10 days they don’t get bk to email when you ring they don’t sound interested everytime I ring they tell me there nothing on sistem about it so I have to go trough everything all over again than I get told we get back to you and still nothing so so disappointed it’s unbelievable

"This company is fantastic"

This company is fantastic, the products were shown as out of stock on their website but they checked to see if any left and i was able to buy one within an hour after my call to them! What fantastic customer service and I was so over-joyed as I really wanted the bag and thought I had lost my chance!

"I love Lulu"

I love Lulu Guinness and treasure the bags I have from there. I recently bought two and decided to return one as they were similar, and I was genuinely impressed with the process. Easy to print label, free return, pretty quick refund AND they return your postage cost for the purchase. So few retailers offer that now and it’s such a welcome touch.

"I'm incredibly disappointed in the…"

I'm incredibly disappointed in the standard of customer service.
I ordered an item on the 1st of February and its now the 6th of February and no dispatch notice.
I've contacted them several times with one reply just saying they will let me know when it will be dispatched, no apology. Since then nothing. Its a present and the date will be passed now so have to buy something else. Awful company.
The reply below promised a token something for the terrible experience. Surprise..it never arrived!

"Received incorrect item and rubbish costumer service"

Ordered an item online and received a different item. I emailed costumer service and they informed me that I had to return the incorrect item first and wait for it to be received by them or show a proof of return before they will deliver the correct item that I ordered. Their mistake cost me to go to royal mail to process returns and when I asked if I could at least get a refund of just the delivery fee since I had to go out of my way to return an incorrect item because of their mistake, they ignored my email. When I emailed them with a proof of return and asked at least for expedited shipping, they instead responded with a screenshot of they’re “current delivery policy” and even said that the delivery may be delayed because if high volume of orders. Rubbish and unhelpful. I ordered 19/01 and item just arrived today.

"Issue with order."

I had slight issue with an order, missing items. Never happened before, I think it was possibly down to the fact I had ordered two each of the same items.
I contacted the customer care team, yesterday,1st February, spoke to a very helpful member of the customer care department. Today, I received the replacement. Excellent service.

"HORRIFIC CUSTOMER SERVICE"

HORRIFIC CUSTOMER SERVICE! They simply choose not to respond to emails for USA orders. I purchased a bag that was damaged during packaging or shipping. They will not assume responsibility for this. It is new with tags!!! This level of customer service from an ostensibly reputable company is positively mind-boggling. I didn't ask for a refund, only a replacement. I've emailed 6 times without a response.

"Excellent Customer Experience"

The Customer service both online and in store was of the highest standard everything about the experience dealing with the staff was pleasant and professional .

"A Lulu Guinness bag will always make you smile"

Lulu Guinness is wonderful, I have many of their bags and they are so unique they make me smile, several times I have contacted customer service for a new strap or a replacement for something, and it's done with no charge, I'm a happy old bag woman, thanks, Lulu.