Imperial Rooms
shafoon hussain
"Poor quality products do not buy."
Poor quality products, I bought a king-size duvet and hotel quality pillows. Duvet filling has come apart and the pillow depth is half the size.
Rachael
"SHOCKING"
Absolutely shocking. Bought cushions and cushion covers. The colour of the covers were not even similar to the advertised photo. Wanted me to pay to send everything back or accept a £10 refund. Over £20 out of pocket! DO NOT USE THIS COMPANY OR BE PREPARED TO BE OUT OF POCKET!
Brantwood
"Beware of sizing and measure first"
Bought reversible waterproof sofa covers - 2 seater - these are very small for a 2 seater sofa
Dave Brown
"Brought a duvet and sheet through…"
Brought a duvet and sheet through OnBuy.I paid for the goods but did not get them.Very unhelpful when asked where my stuff was they just told me to take it up with OnBuy.Reading other reviews,I’m not the first person they have done this too.Dont purchase anything from these people unless you want to throw your money away
Yvonne
"Do not order from this scam company"
Do not order from this scam company. Emailed them 3 times for an exchange. No response.
GRA
"Appalling company"
Appalling company - I wish I’d read these reviews before ordering from them. Two sofa covers ordered. What turned up was far too small and made in fabric so thin and cheap that they’re not fit for purpose. Have emailed several times to arrange to return them but they are very experienced at ignoring emails and failing to reply. Don’t order anything from them - they are not far from being a complete con.
Aurika Stanynaite
"Comunication"
I've been told I'll be able to do return. Later I was ignored.
customer
"Items are falsely advertised"
They had a blanket advertised as a king size duvet. when I recived it it was a single got in touch they say the name of the duvet is king size not the size. if that is not false advertisement I don't know what is don't buy from this company
Mrs S
"Cheap fabric very poor quality"
Ordered the sofa covers for 1 two seater and 2 lots of single chair ones.
They sent me a three seater and a two seater.
Email offer a discount for keeping them, I said I’m not keeping something that’s pointless me having lol
So warehouse is up the road I can drop it off.
I opened the two seater and tried it on. Crap didn’t fit right kept sliding off, the elastic to hold it in place was to small for a two seater.
So I phoned the company explaining what’s happening and was told to drop both off for a full refund.
Dropped off took photos like that asked.
Refund half the order, haven’t received other one, emailed photos as proof both dropped off.
Week later still waiting.
The material was thin and cheap wouldn’t recommend.
M Ali
"15 tog duvet"
I wish I had read reviews before ordering the 15 tog duvet. Absolute rubbish, feels like that cheap paper tissue. Waste of £14
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